Manager - Publishers and Accounts



New York, NY, USA
Posted on Saturday, March 2, 2024

Job responsibilities:

  • Platform and account management for suppliers, AdQuick Agency users and platform superusers.
  • Agency setup, onboarding sessions and maintenance
  • Support partnership agreements and conversations
  • Supply partnership development - outreach, establish, onboard, maintain partnerships
  • Ticket and prioritize agency and media owner product requirements/requests
  • Manage vendor health program and inventory integrity in AdQuick
  • Lead on building out user FAQs, onboarding and user support materials.
  • Lead on AdQuick customer feedback system and product prioritization.

Ideal Requirements:

  • 3-8 years of experience
  • Agency/client facing experience
  • Adtech experience
  • Startup experience
  • Media Owner/Experience - OOH knowledge
  • High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk) CRM (ex: salesforce), project management (ex: asana) + slack, quip, and excel
  • Extroverted, strong interpersonal and organizational skills
  • A bachelor's degree

You are:

  • Tech savvy: you are a power-user of the platform and are able to demonstrate all aspects of the AdQuick to it’s various types of users.
  • Customer obsessed and an expert in the customer experience: you are able to think ahead of your clients wants/ needs and are able to quickly problem solve
  • Detail oriented and have a proclivity to think ahead and outside of the box
  • Versatile and able to adapt in rapidly-changing environment
  • Scrappy: you’re able to balance individual work, cross team collaboration and project management
  • Data driven and analytical
  • Ambitious and a go-getter