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Experience Support Specialist

Clockwork

Clockwork

Customer Service
Posted on Tuesday, January 23, 2024

ABOUT CLOCKWORK

Clockwork is revolutionizing the $800B beauty industry with robots! We started with nails, and have developed and deployed the world’s first and only AI-powered, autonomous manicure robots.

You can find our robots in large corporate offices as an amenity, such as at Rockefeller Center in New York and the LinkedIn lobby in San Francisco. We’re at an inflection point and slated to grow 10x in 2024!

Role Description:

We are seeking a part-time, on-site Customer Support Specialist based in San Francisco, CA. This role offers a unique opportunity to engage with AI-powered robotics accessible to the public, elevating everyday experiences. The Customer Support Specialist will play a pivotal role in providing technical support, addressing customer concerns, maintaining optimal customer satisfaction, and analyzing and reporting customer service metrics.

The ideal candidate will rapidly acquire proficiency in operating our robots and related tooling to remotely troubleshoot live situations with customers. This includes real-time resolution of technical issues and guiding customers to overcome user challenges. Success in this role hinges on excellent communication skills, a deep understanding of our technology, and the ability to translate technical insights into customer education.

Qualifications:

  • Customer support, technical support, and interpersonal skills
  • Proficiency in creating and maintaining service metrics reports
  • Identify customer needs and guide them in utilizing specific features
  • Analyze and report product malfunctions through testing scenarios or replicating user experiences
  • Ability to thrive under pressure and address complex customer concerns
  • Demonstrated experience in maintaining high levels of customer satisfaction
  • Experience in the beauty or retail industries is advantageous
  • Excellent written and verbal communication skills
  • Preferred: Bachelor’s degree in Computer Science, Business Administration, or related fields

Additional Preferred Skills:

  • Previous experience working with AI technologies or robotics
  • Familiarity with high level customer service standards and practices
  • Knowledge of AI algorithms and machine learning concepts
  • Exposure to Apple’s customer-centric approach and user experience design
  • Strong problem-solving skills developed in a dynamic technical environment
  • Ability to adapt and thrive in a fast-paced, innovation-driven culture
  • Proven track record in a customer support role within an AI or technology-oriented company

About You:

  • Experience as a Product or Customer Support Specialist for technical products
  • Proficiency in using help desk software (Zendesk preferred) and remote support tools
  • Strong multitasking abilities
  • Excellent communication and problem-solving skills
  • Adaptive communication style based on the audience
  • Ability to problem-solve and troubleshoot on the spot

Benefits & Perks:

  • Respectful and positive company culture
  • Complimentary meals, drinks, and snacks in the office
  • Opportunities for growth within a rapidly expanding company
  • Interact with various roles across the organization
  • Potential to transition to full-time employment, including health, dental, and 401k benefits

To Apply:

If interested, please apply here on Indeed or email us directly at jobs@likeclockwork.com. We look forward to hearing from you!

Unfortunately we can’t offer visa sponsorship at this time.

Job Type: Part-time, Contractor, Contract-to-hire

Salary: $21.00 – $25.00 per hour