Regional Coordinator, Employee & Workplace Experience



San Francisco, CA, USA
Posted on Monday, June 3, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Every moment matters at Coinbase, big and small. From the first conversation with a recruiter to the first tough moment, big project win, what’s for lunch, the empathy of a manager, how an office feels when you walk in, the sense of belonging you have. All of this is what we mean when we say employee experience. And while the Employee Experience Team doesn’t oversee all elements of employee experience, it includes key pieces (Workplace, BID), drives high-leverage projects (like our work to become a remote-first company), and serves as a strategic partner to leaders across the People Team and enterprise. Everything we do, drive, and recommend is in service of making Coinbase the best crypto company to work for.

What you’ll be doing (ie. job duties):

  • Providing remote support for employees across a geographical region or time zone: The person in this role will be a resource and connection point for all employees within a designated region (+/- 5 time zones) potentially including the following…
    • Operating as the single point of contact for regional office needs, escalations, or support
      • Reviewing monthly/quarterly ticket reports to identify and address any issues or concerns (e.g. HVAC, repairs and maintenance, janitorial)
      • Ensuring timely and quality responses from any local office management team
  • Supporting planning and design for Workplace & Employee Experience programs: The person in this role will be responsible for helping to design and plan for Workplace and Employee Experience programs, potentially including office/hub location support, all-company celebrations, and employee connections. For example...
    • Developing FAQs, playbooks, and resources for employees
  • Operationalizing Workplace Programs: The person in this role will be responsible for executing on the Workplace programs to ensure they operate day-to-day as intended, potentially including the following
    • Managing slack and ticket queues (for questions) and approvals (e.g., office access, offsite requests, etc.)
    • Calendaring, communicating, and executing local and global social connection events
  • Supporting office access programs (site requests, usage reports, integrations)
    • Maintaining accuracy, production, quality and retention of any key program materials

What We Look For In You (ie. Job Requirements)

  • Ability to be in-office daily in our Bay Area space
  • 2+ years of related hands-on HR Programs and/or Workplace Operations experience required.
  • Broad knowledge of Workplace Operations policies and procedures. Excellent customer service skills with a pleasant and calm demeanor.
  • Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and a mindset to initiate and embrace process improvement. Excellent organizational and multitasking skills.
  • Self-starter; handles self with minimal supervision and is proactive.
  • Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite.
  • Ability to walk, stand, kneel, and carry objects up to 50 lbs.
  • Travel up to 50% during peak periods

Position ID: P59764

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$38.82$45.67 USD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.