At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Operations Associate will report to the Chief Operating Officer of CB Payments Ltd. and our UK entity to execute key operational processes such as outsourcing control, vendor oversight and supporting Coinbase to deliver the Financial Promotions regime compliantly.

What you’ll be doing (ie. job duties)

Review and refine service provider performance measures, report on service provider deliverables, collaborate with internal and external stakeholders to improve delivery
In collaboration with second line of defense teams, design first line of defense controls and carry out and report on regular assessments
Set up and manage formal escalation processes related to outsourced services, including succinctly communicating issues to relevant partners and proactively collaborating to ensure timely resolution if needed
Help develop execution of local operational and outsourcing processes/procedures to ensure successful delivery against regulatory requirements and drive more efficient execution across e-money operations
Oversee monitoring and reporting cadence of important issues such as fraud rates, ensuring that local management have visibility into trends
Support the definition of the Outsourcing and Operations agenda and effectively support daily business operations for CB Payments Ltd. to support all lines of business, while managing consistent performance on targets
Support Coinbase in delivering the Financial Promotions regime including management of external partners, working in collaboration with cross functional teams to ensure ongoing compliance for new product launches and overseeing controls, monitoring and reporting for the program.
Support in the execution of critical ad hoc projects, on matters impacting the local business
Support in putting together internal and external materials for regulatory meetings
Program manage discrete cross-functional initiatives, which may be part of broader projects
Interpret data and use it to make recommendations on projects and workstreams

What we look for in you (ie. job requirements):

2+ years experience in financial services / operations management
High attention to detail: ability to produce content that could be shared externally with light review
Demonstrated experience in defining and implementing operational policies and procedures, in particular regarding outsourcing
Demonstrated experience of supervising outsourced activities to ensure service providers are delivering to the expected standard
Demonstrated understanding of understand regulatory requirements, and ability to align work with requirements
Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management and external consultants
Excellent communication and presentation skills
Ability to thrive in fast-paced remote environment
Commitment to Diversity

Nice to haves:

Deep subject matter expertise and experience in crypto
Advanced understanding of Google apps, JIRA
Basic knowledge of SQL, Redash, Snowflake, Looker

PID #: P59242

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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