Senior Data Analyst, Patient Experience Platform (India)
Commure
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.
Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!
About the Role
As a Senior Data Analyst on our Patient Experience Platform team, you will transform data into actionable insights that shape the future of patient engagement. You’ll work with product, clinical, and engineering teams to analyze patient behaviors, satisfaction metrics, and platform usage, driving data-informed decisions that enhance the healthcare journey.
What You'll Do
Analyze structured and unstructured data to uncover trends in patient behavior, satisfaction, and engagement across the platform.
Define, track, and report on KPIs related to patient experience, platform adoption, NPS, CSAT, and clinical outcomes.
Collaborate with stakeholders to support experimentation (A/B testing), feature evaluation, and user behavior analysis.
Design and maintain dashboards and self-service analytics tools to communicate insights effectively to business and clinical teams.
Ensure accurate and consistent data capture across the platform in collaboration with product managers and engineers.
Support efforts to improve data quality, integrity, and accessibility from various sources (EHRs, surveys, engagement tools).
Translate complex data into compelling stories that inform decision-making and prioritize product enhancements.
Maintain compliance with HIPAA and other healthcare data privacy and security standards.
Mentor junior analysts and promote a data-driven culture across the organization.
Drive initiatives for improving data governance practices, ensuring data accuracy and consistency.
Lead the analysis of A/B test results to guide product and UX optimizations.
Contribute to the creation of reports and presentations for senior leadership that summarize insights and recommend actions.
What You Have
Bachelor’s or Master’s degree in Data Science, Statistics, Public Health, Computer Science, or a related field.
3+ years of experience in data analysis, preferably within healthcare or digital health technology.
Proficiency in SQL and at least one analytical programming language (Python or R).
Experience with BI tools such as Looker, Tableau, Power BI, or similar.
Strong understanding of behavioral and product analytics, including funnel analysis, cohort analysis, retention, and segmentation.
Familiarity with healthcare data formats (e.g., HL7, FHIR, EMR/EHR data, HCAHPS, CAHPS).
Experience working with cloud data warehouses (e.g., BigQuery, Snowflake, Redshift, Clickhouse).
Knowledge of A/B testing methodologies and statistical significance.
Strong data storytelling, communication, and collaboration skills.
A passion for improving healthcare experiences through data and technology.
Experience with predictive analytics or machine learning models is a plus.
Knowledge of data visualization best practices to present complex findings in an easily digestible format.
Familiarity with data privacy regulations, including GDPR, in addition to HIPAA.
Ability to work with large-scale datasets and experience in data wrangling.
Why you’ll love working at Commure + Athelas:
Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.