Quality Assurance, Eligibility Accuracy, Augmedix (Bangladesh)
Commure
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.
Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!
About the Role:
We are looking for a motivated and detail-oriented Quality Analyst (QA) to join our Eligibility Team. The ideal candidate is excited to contribute to a high-performing team, is passionate about maintaining accuracy and compliance in healthcare processes, and thrives in a dynamic RCM environment.
Key Responsibilities:
QA Review of Eligibility Checks:
Evaluate the accuracy of eligibility verification processes across multiple payers and ensure adherence to internal SOPs and payer-specific guidelines.
EMR Workflow Validation:
Review Electronic Medical Records (EMR) workflows to ensure correct login and data entry protocols are followed by eligibility verifiers.
Patient Bounce Review:
Analyze bounced or rejected patient verifications and ensure proper follow-up steps have been initiated.
Data Entry & Audit:
Validate and update spreadsheet logs for eligibility-related data, tracking bounce reasons, status, and resolution timelines.
Process Feedback & Reporting:
Provide structured feedback to team members based on QA audits. Collaborate with leads to refine training content and identify recurring issues.
Cross-Payer QA Auditing:
Perform audits across a variety of insurance payers to ensure standardized compliance and payer-specific nuances are being met.
Communication & Documentation:
Clearly document findings, escalate issues with clarity, and communicate feedback to relevant stakeholders constructively.
Qualifications:
Strong attention to detail with a quality-first mindset
Prior experience (or strong interest) in healthcare/RCM processes is a plus
Comfort working with EMRs and spreadsheets (Google Sheets/MS Excel)
Excellent written and verbal communication skills
Self-motivated, excited to learn, and able to work collaboratively in a fast-paced team
Willingness to take initiative and improve existing QA processes
Preferred Skills (Good to Have):
Experience with payer eligibility checks
Familiarity with HIPAA compliance and healthcare data privacy practices
Exposure to EMR systems like Athena, eClinicalWorks, or similar platforms
Why you’ll love working at Commure + Athelas:
Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.