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Solution Architect

Coperniq

Coperniq

IT
San Francisco, CA, USA
Posted on Friday, September 22, 2023

About Coperniq

Coperniq is pioneering the future of the energy sector. Our workflow software specifically caters to solar and energy contractors, enabling them to transcend traditional boundaries and become the utility companies of the future.

Our platform simplifies and streamlines operations by replacing Salesforce, spreadsheets, pencil-&-paper, and other disjointed workarounds with a comprehensive, industry-specific application that serves the unique needs of the energy workforce.

By reducing soft costs per installation and accelerating project completion times, Coperniq dramatically increases operational efficiency. Further, we help transform service calls from a cost burden into a revenue engine by integrating real-time health checks for installed systems, automating service tickets, and driving referral revenue.

In essence, Coperniq is more than just a platform – it's a launchpad for the energy contractors of the future. By helping our users deploy projects faster, maintain systems effectively we're paving the way for the next generation of utility companies.

Fresh off our Seed round and backed by Ycombinator and prominent investors, your impact at this pivotal growth stage will be transformative.

Role

Our Engineering team is at the heart of Coperniq, building scalable, secure, and user-friendly systems that power our operations and product offerings. Our platform abstracts away complex technological challenges, allowing our engineers to focus on implementing vital business logic.

What You'll Do

  • Serve as the technical point of contact for Coperniq's prospective and current customers, guiding them on best practices for integrating and leveraging our platform.

  • Work closely with the sales and engineering teams to design solutions tailored to customer needs, especially when it comes to integrating with other tools and systems.

  • Troubleshoot and resolve technical challenges related to integrations and configurations of the Coperniq platform.

  • Act as a bridge between customers and internal teams, ensuring that feedback and insights are seamlessly integrated into product development and improvement.

Responsibilities

  1. Engage with prospective and current customers to understand their technical requirements and guide them on how to best utilize Coperniq in their environment.

  2. Design and implement integration solutions between Coperniq and customers' existing tools and systems.

  3. Collaborate with the engineering team to identify any custom requirements and work on delivering tailored solutions.

  4. Monitor and analyze customer's usage and integration patterns to identify potential issues or areas for enhancement.

  5. Handle and resolve complex technical inquiries and challenges related to Coperniq's integrations and configurations.

  6. Create and maintain technical documentation related to integration best practices, API usage, and other relevant topics.

  7. Establish strong feedback loops with sales, customer success, product, and engineering teams to ensure that customer insights are at the forefront of product development.

  8. Assist in training and onboarding new members within the team, helping them understand Coperniq's technical landscape and customer needs.

Qualifications

  1. Bachelor's degree in Computer Science, Information Technology, or a related field.

  2. 3+ years of experience in a solutions engineering or software engineering role, preferably in a B2B SaaS environment.

  3. Experience with modern integration tools, platforms, and cloud services

  4. Strong understanding of software integrations, API implementations, systems architecture, and technical documentation

  5. Familiarity with solar or any other blue-collar industry practices and challenges is a big plus.

  6. Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in a user-friendly manner.

  7. A proactive approach to problem-solving and a strong desire to ensure customer success with Coperniq.

  8. Proven track record of working collaboratively in a team environment and managing multiple stakeholders and priorities.

Compensation and Benefits

  • $80k-$140k base salary

  • 0.15% - 0.25% stock options

  • Comprehensive Health Benefits: 90% coverage for medical, dental, and vision insurance

  • 3 weeks PTO

  • Professional Development Opportunities

Why Join Coperniq?

Joining Coperniq means participating in a mission that is set to redefine the energy sector. You'll have a pivotal role in shaping our company's future while helping our customers transition into the new utility companies of the future. If you share our ambition to make a significant impact and usher in the future of energy, we'd love to hear from you.