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Service Operations Representative - Eastern U.S.

Curri

Curri

Operations
United States · Remote
Posted on Nov 14, 2023
Who are we?
We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction industry. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.
Seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.
This position is a work-from-home position, and you must work in the Eastern Time Zone. This position may require morning hours and occasional weekends.

What you will do:

  • Facilitate deliveries from booking to successful drop-off, and everything in between
  • Provide best-in-class support for our customers
  • Communicate with pickup and drop-off contacts to ensure deliveries complete successfully and smoothly
  • Coordinate, recruit, and train Curri drivers
  • Provide operational feedback and identify pain points for the team to optimize logistics

What you need to have:

  • Fun personality, positive attitude, eagerness to learn
  • Excellent written and verbal communication skills
  • Top-notch customer service skills
  • Proficient in G-Suite (Google Docs, Google Sheets)

What's in it for you?

  • You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
  • Work in a remote environment with a flexible schedule. We don’t micromanage and want to help you do great work.
  • There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
  • We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.
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