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Sales Operations Manager

EasyPost

EasyPost

Sales & Business Development, Operations
Remote
Posted on Wednesday, May 15, 2024
Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
About the role:
The Sales Operations Manager to oversee our sales operations and drive efficiency, productivity, and effectiveness within the sales organization. The position will play a critical role in optimizing sales processes, implementing sales tools and technologies, and providing analytical insights to support strategic decision-making. The Sales Operations Manager III will play a pivotal role in optimizing our sales processes and supporting our sales team to achieve their targets. You will be responsible for implementing strategies to enhance operational efficiency, generating insightful sales reports, maintaining data integrity and managing the CRM system.
What you will do:
o Develop and implement sales strategies, processes, and procedures to optimize sales performance and drive revenue growth.
o Collaborate with sales leadership to define sales objectives, quotas, and territories, and ensure alignment with overall business goals.
o Manage sales forecasting, pipeline management, and sales reporting processes to provide accurate and timely insights into sales performance and trends.
o Implement and administer sales tools and technologies, including CRM systems, sales automation software, and reporting dashboards, to streamline sales processes and improve productivity.
o Analyze sales data to identify opportunities for improvement, assess sales performance against targets, and provide recommendations for optimization.
o Develop and maintain sales metrics to measure sales performance and track progress towards goals.
o Partner with finance, marketing, and other cross-functional teams to ensure alignment of sales operations with overall business objectives.
o Lead sales territory planning and management efforts to optimize sales coverage and maximize revenue opportunities.
o Provide training and support to the sales team on sales processes, tools, and systems.
o Administer and maintain the CRM system, ensuring accurate and up-to-date data.
o Generate sales reports and dashboards to provide insights into sales performance and trends.
o Manage sales processes and workflows to streamline operations and improve efficiency.
o Support sales teams with territory management, lead assignment, and account segmentation.
o Collaborate with finance and accounting teams on sales forecasting and revenue recognition.
o Assist with sales compensation planning and administration.
o Identify opportunities for process improvement and implement solutions to optimize sales operations.
o Provide training and support to sales reps on CRM usage and best practices.
About you:
o Bachelor's degree in Business Administration, Finance, or related field.
o 5+ years of related experience, master’s degree and 3+ years of related experience, or equivalent related work experience.
o Previous experience in sales operations, sales support, or related roles is often required.
o Familiarity with CRM (Customer Relationship Management) systems such as Salesforce, HubSpot, or Microsoft Dynamics.
o Experience with sales analytics and reporting tools.
o Knowledge of sales processes, pipeline management, and forecasting.
o Strong analytical skills with the ability to interpret data and draw actionable insights.
o Detail-oriented mindset with excellent organizational skills.
o Proficiency in Microsoft Excel or similar spreadsheet software.
o Excellent communication and interpersonal skills.
o Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
o The ideal candidate will have a strong background in sales operations, data analysis, and process improvement
What We Offer:
o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o 401(k) match
o Monthly work from home stipend of $50 net
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.