Marketing Operations Manager



Marketing & Communications, Operations
San Francisco, CA, USA
Posted on Tuesday, May 14, 2024

About Envoy

Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.

Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.

Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.

With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.

Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.

For more information, visit Envoy.com.

About the role

Are you passionate about improving processes and building technology systems that work together seamlessly?

As a Marketing Operations Manager, you'll have a direct impact on the growth of our business by enabling operational rigor within the Marketing team. You’ll do this by creating scalable processes to deliver an air-tight lead and account funnel; that our technology systems are set up according to best practices and are in alignment with Sales; and that every marketing touchpoint is attributable. You will work with our Analytics team to conduct data analyses and forecasts that will be used to inform strategic decisions by stakeholders from across the company.

This is a hybrid position that requires 3 days a week (Tuesday - Thursday) in our San Francisco HQ

You will

  • Own our marketing technology stack and maintain and optimize existing systems used to generate, distribute, and report on both the demand gen and ABX funnels
  • Own overall operational strategy for lead/account scoring, attribution, tracking, and reporting of marketing performance
  • Establish and maintain scalable processes to ensure best practices in campaign and lead management for inbound and outbound marketing
  • Proactively own process improvement while driving change and efficiencies that scale across marketing programs, systems, technologies, and reporting
  • Create and maintain demand gen and ABX reports and dashboards for funnel performance and marketing-sourced opportunity and pipeline creation by segment, campaign, and channel
  • Support campaign operations execution including campaign creation architecture, lead management and routing, list creation, and segmentation
  • Manage the hygiene and quality of marketing data
  • Analyze marketing and sales data to develop insights and make recommendations on areas for improvement
  • Evaluate new technologies to improve and optimize marketing team performance
  • Work with sales, finance, and business operations to ensure an accurate view of marketing performance and business contribution
  • Establish documentation, templates, and training to enable marketing team members to create basic campaigns, reports, and dashboards

You are

  • Minimum 5 years experience in B2B marketing (minimum 3 years in marketing ops), within the SaaS industry.
  • Advanced proficiency with Marketo and Marketo Measure; Marketo Certification preferred
  • Advanced proficiency with Salesforce
  • Familiarity with the following tools: Marketo Measure, 6sense/Demandbase, LeanData, Chilipiper/meeting scheduling, Drift/Qualified, Looker, Google Analytics/Google Tag Manager, Jira
  • Deep understanding of the marketing technology landscape and the ability to quickly evaluate and learn new technologies
  • Data-driven with strong quantitative and analytical skills and think in terms of LTV, ROI and impact on the bottom line of the business
  • Experience with working with vendors and contractors
  • Strong track record of developing and maintaining highly collaborative cross-functional relationships and a demonstrated ability to manage cross-functional projects

You are

  • Skilled in cross-functional collaboration, working with leaders to communicate strategies, drive action, gather insights, and gain alignment on business objectives
  • Self-motivated, detail-oriented, and capable of managing multiple projects independently
  • Comfortable and energized operating in a fast-moving organization
  • Eager to quickly learn and build expertise around our tech stack, go-to-market strategy, target accounts, personas, and buyer journeys
  • Enthusiastic about efficiency, process, and data
  • Passionate about building and maintaining a highly efficient, scalable platform to power integrated marketing campaigns that drive business outcomes
  • Intellectually curious and ambitious

You'll get

  • A high degree of trust in your ideas and execution.
  • An opportunity to partner and collaborate with other talented people.
  • An inclusive community where you feel welcomed and cared for as a person
  • The ability to make an immediate impact, helping customers create a great workplace experience
  • Support for your personal and professional growth

Compensation description

Envoy's compensation package includes market competitive salary, equity for all full-time roles, and great benefits. If you are located in the San Francisco Bay Area, our expected cash compensation for this role is $133,450- $152K (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.


By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.