Associate Manager, Billing Support



Customer Service
Atlanta, GA, USA
Posted on Friday, June 14, 2024

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Develop and strengthen our financial processes

The opportunity:

Flexport is looking for a Bill Processing Associate Manager, Billing Support. You’ll be responsible for managing a team that owns the reconciliations of our accounts payable vendor statements and the accounts payable analytics team.

You will:

  • Prepare and present reports on accounts payable metrics and analytics to senior management.
  • Do whatever it takes to help our vendors to resolve billing-related questions and problems.
  • Collaborate with Account Management and internal departments for dispute resolution.
  • Provide tasks and responsibilities for team members.
  • Manage team's KPIs, workload, and performance management.Responsible for internal stakeholder management.
  • Drive analytics creating visibility and feedback loops.
  • Continuous improvement - ongoing review of processes, quickly adapting to new information, and adjusting to organizational impacts.
  • Oversee the reconciliation of accounts payable vendor statements to ensure accuracy and timeliness.
  • Lead the accounts payable analytics team to provide actionable insights and support decision-making.
  • Develop and implement processes to streamline accounts payable operations and improve efficiency.
  • Monitor and manage team performance, setting clear goals and KPIs.
  • Provide guidance and support to team members, helping them prioritize tasks and responsibilities.
  • Drive continuous improvement initiatives, adapting quickly to new information and organizational changes.

You should have:

  • SQL knowledge and experience required.
  • BA/BS degree with 4+ years of relevant work experience.
  • Experience and Knowledge of the freight forwarding industry is a plus.
  • Knowledge of Ocean, Trucking, Air, and Partner contracts is a plus.
  • Leadership experience, whether through direct management, mentorship, or projects, is required.
  • Able to coach employees to achieve results; needs to be able to have patience in seeing the success of your employees.
  • Excellent communication, interpersonal, and organizational skills.
  • Next-level attention to detail and follow-through.
  • Courage to challenge the status quo when logic and reason require it.
  • See something broken? Fix it.
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.


Worried about not having any logistics experience?

Don’t be! Our mission is to make global commerce so easy there will be more of it. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.