At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

SUMMARY:

As a (Senior) Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, and administration of marketplace prices.

RESPONSIBILITIES:

Develop end-to-end pricing solutions for Flexport customers

Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.
Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
Follow up with customers on spot pricing submissions to increase likelihood of conversion

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

Triage incoming pricing requests and find a resolution
Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)
Identify opportunities to improve pricing strategies and increase profitability
Proactively follow-up on lost pricing requests and new opportunities

Identify areas for process improvements and contribute to future automation designs

Master all Flexport internal tools and databases for maintaining buy and sell rates
Take a critical approach to company and customer SOPs and identify ways to improve them
Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
Proactively share risks & barriers with regional air freight leadership and work to resolve them
Embody a “can-do” attitude at all times

EXPERIENCE & SKILLS:

BA/BS and 2-6 year(s) of related work experience
Knowledge of operations, procurement and technology within the industry
Experience with regards to imports and/or exports from a sales, operational or procurement perspective
Experience building and maintaining relationships and partnerships with vendors
Analytical skills and metric / data based approach to solving problems
Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus
Strategic vision and ground floor execution
Excellent communication, interpersonal, and organizational skills

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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