Partner Operations Supervisor
Flexport
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
We are reinventing global trade.
We believe global trade can move the human race forward. That’s why our mission is to make commerce so easy there will be more of it.
Flexport today connects almost 10,000 clients and suppliers across 116 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos.
With offices on three continents, our team is as global as our client base. Wherever you are, whichever role you play, you’re guaranteed to share your day with passionate and resourceful team members who are in it together.
The opportunity
The Partner Operations Supervisor plays a critical role in Flexport’s mission to make commerce so easy there will be more of it. Flexport today connects over 10,000 clients and suppliers across 109 countries. This role will focus on our business in Mexico in a cross-functional environment, partnering closely with our clients, forwarding partners, ocean carriers, trucking providers but also different teams across the company to achieve our common objectives.
You will
- Oversee and drive the end-to-end success of Flexport's operations in Mexico, ensuring alignment with global standards and objectives.
- Lead the performance of Flexport’s ocean, air, freight forwarding, trucking, and CFS partners. Utilize global metrics, dashboards, and reporting tools to achieve operational excellence, quality, and consistency.
- Manage local customer relationships in Mexico, driving their success through exceptional service.
- Act as the subject matter expert for Mexican operations. Apply advanced problem-solving skills to analyze processes, conduct deep dives, identify root causes, and implement effective solutions.
- Define and execute the regional network strategy by analyzing the partner and competitive landscape, ensuring compliance, and aligning with growth priorities. Identify when and where to add or remove partners to meet cost, quality, and expansion goals.
- Partner with local, regional, and global teams—including Sales, Account Management, Trade Lane Managers (Air, Ocean, Warehousing), and Operations—to design tailored logistics solutions for clients and drive new business opportunities for Flexport.
- Be a trusted advisor and coach to Partners; continuously identifying gaps and develop innovative and creative solutions to improve their performance
You should have
- Bilingual in English and Spanish required
- BA/BS in Business, Supply Chain, Logistics, International Studies or related field
- 6+ years of professional experience in logistics or supply chain, including experience in P&L management and vendor/client/partner management
- Excel at managing operations teams, ensuring operational excellence across all modes
- Strategic mindset and ability to execute end-to-end with world class follow through
- Extensive experience in customer service, skilled in building and maintaining relationships with stakeholders at every level
- Ability to travel locally and internationally
- Strong problem-solving skills, with a proven ability to thoroughly analyze operations, perform deep dives, and identify root causes to develop effective solutions.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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