Solutions Consultant, Trucking
Flexport
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Build the solutions to help Flexport grow
The opportunity:
As a Technical Program Manager within the new Sales Engineering organization for our Trucking Business Unit, you will wear many hats. First and foremost, you will be a subject matter expert (SME) for API integrations, enabling seamless collaboration between engineering, sales, and external partners. You will play a pivotal role in driving successful technical implementations and improving customer satisfaction from pre-sales through implementation and beyond. In addition, you will also support the broader sales organization by providing valuable data-driven insights about our product’s performance to our customers. This role demands a blend of technical expertise, analytics prowess, program management skills, and customer-facing experience.
You will:
Technical Program and Project Management:
- Act as a technical liaison on API integrations for customers and TMS partners, from pre-sales through post-implementation.
- Collaborate with multiple engineering teams to design, implement, and test API integrations.
- Lead time-sensitive, cross-functional initiatives that involve product, engineering, sales, and customer success teams.
- Develop project plans, track milestones, and ensure timely delivery of customer and partner integrations.
- Proactively identify risks and resolve issues to maintain project momentum.
- Facilitate knowledge sharing and scalability by documenting processes, best practices, and technical solutions.
- Provide training and support to internal teams on API capabilities and integration workflows.
Data Analysis and Customer Engagement
- Partner with the sales team to understand customer needs and translate them into technical requirements, and then translate those technical requirements into actionable plans.
- Deliver technical presentations and demos to customers, showcasing the value of our platform.
- Act as a trusted advisor, building strong relationships with external stakeholders and partners.
- Analyze integration performance and provide actionable insights to improve efficiency.
- Utilize data to inform product improvements and customer engagement strategies.
- Generate reports and dashboards to communicate key metrics, trends, and insights.
Vendor Management
- Coordinate with external vendors to ensure timely delivery of services and adherence to technical requirements.
- Evaluate vendor solutions and provide recommendations to optimize partnerships.
- Manage vendor relationships, contracts, and performance metrics.
You should have:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 5+ years of experience in technical program management, sales engineering, or a related role.
- Strong understanding of API design, implementation, and troubleshooting.
- Comprehension of high-level architecture and design of systems to facilitate integrations. In addition to APIs, possesses knowledge of EDI, middleware, data flow, and system interoperability.
- Familiarity with data mapping, validation, and quality assurance during integrations.
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience with data-driven decision-making, including SQL fluency.
- Familiarity with CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau, PowerBI), and project management tools (e.g., Jira, Confluence).
Nice-to-Haves:
- Some understanding of Transportation Management Systems (TMS)
- Familiarity with logistics, supply chain, and the trucking industry.
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Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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