Senior Analyst, Deal Operations

Flock Safety

Flock Safety

IT, Operations
Atlanta, GA, USA
Posted on Thursday, April 20, 2023

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time, and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling quickly and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information

The Role

Atlanta, Georgia, USA OR Remote (USA)

As a Senior Analyst, Deal Desk you will work cross-functionally with our Revenue Operations, Billing, Sales, Customer Success, Contracts and Legal teams to provide quoting and deal structuring support to the Revenue Team. This will be a growth position as Flock Safety’s business continues to expand.

How you’ll make an impact:

  • Develop in-depth knowledge of Flock Safety’s subscription and pricing models to provide deal structuring and quoting support to our revenue teams
  • Be a creative problem solver who finds a way to meet customers’ needs while adhering to Flock Safety’s selling policies
  • Solve customer satisfaction issues following execution of the deal
  • Actively negotiate deals directly with the customer as needed
  • Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
  • Function as point of contact and subject matter expert for Sales and Customer Success teams on deal pricing matters
  • Drive adherence to internal controls, protocols and business rules
  • Build processes to efficiently scale deal operations
  • Define and maintain standards and templates (e.g. SOW, Proposal) in support of Services Deal Desk policies and processes
  • Take initiative to recognize obstacles to deal process efficiency, create solutions, and drive enablement for improvement
  • Author playbooks to address customer negotiation issues, process documentation, and other enablement material for the benefit of the revenue team
  • Identify opportunities for improvement through deal analytics & benchmarking

We’re looking for people who:

  • Experienced in 4+ years of related processes such as sales operations, finance, sales strategy, and sales enablement
  • Confident in deal structuring/quoting complex SaaS transactions for a fast-growing company
  • Knowledgeable of revenue recognition principles & a thorough understanding of quote to cash process flow
  • Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
  • Strong in your attention to detail and communication skills
  • Able to work and multi-task in fast paced, high pressure environment
  • Data-driven with strong quantitative skills
  • The ability to read, interpret, scrutinize, and draft business terms
  • Adeptness at business partnering and collaborating with cross functional teams, building meaningful business relationships along the way
  • Affinity for defining and communicating policies, processes and business requirements

Bonus Points:

  • Experience with Salesforce and CPQ

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Our Values

Our values define how we approach our work every single day:

  • Do the Work
  • Optimism With a Plan
  • Embrace Change to Grow
  • Protect the Whole Community

To read more about our values click here.

Why Join Us?

While being surrounded by a bunch of cool people working to eliminate crime is its own reward, we have plenty more to offer:

  • We have raised over $380M in venture capital and are backed by some of the top VCs including a16z, Tiger Global, Meritech and more
  • 91% of our employees recommend working here
  • We have an audacious goal of reducing crime in the United States by 25% over the next three years
  • 7% of crimes in the US are solved by Flock, and we help to solve ~200 crimes a day
  • We partner with 2100+ cities and 1500+ agencies across the US and process 1.65B+ images a week (we process more images than Instagram 🤯)

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $90,000 - $105,000 as well as stock options.

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.