Solutions Engineer

Flock Safety

Flock Safety

United States · Remote
Posted on Monday, June 17, 2024

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Are you a self-motivated sales engineer that wants to make money selling an innovative technology, while also solving crime? If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you. Flock is looking to add a Sales Engineer to our growing law enforcement sales team. This person will play a key role in helping Flock grow by refining the sales process and removing barriers for the sales team. Your primary customer base are Law Enforcement agencies. This position is based out of your home office with up to 50% travel required.

How you’ll make an impact:

  • Become a product expert; develop in depth knowledge of Flock’s products at the same technical level of our product team.

  • Maintain proficiency with solutions as they evolve and compare to the competitive landscape.

  • Become an industry expert; develop intense understanding of Flock’s product use cases and personas.

  • Strong documentation skills to accurately define Scope of projects.

  • Present and effectively demonstrate product capabilities.

  • Articulate business value of solution capabilities to command level staff as well as technical audiences.

  • Contribute to meeting (or exceeding) monthly, quarterly, and annual sales quotas.

  • Foster strong relationships with Sales Reps within your territory.

  • ​​Provide trade show and demonstration support for marketing events.

  • Lead process of ​researching, composing, and delivering responses to RFI/RFPs.

  • Effectively transition accounts to Deployment Planning and Project Management.

  • Act as primary liaison between sales and other internal stakeholders.

We’re looking for people who:

  • 2-5 years of sales engineering experience with an emphasis on SaaS solutions or technology sales.

  • Self-starter mentality with a willingness to learn, take initiative, and produce results in a defined territory.

  • Experience working cross-functionally acting as a liaison between sales and other internal departments

  • Comfortable becoming familiar with software and various hardware devices, in order to become the subject matter expert for the sales team

  • Strong presentation and demonstration skills, both in person and virtually.

  • Energized by solving customer's problems- e.g. consultative sales approach.

  • Enjoy working in a fast paced, data-driven sales environment.

  • Strong Understanding of networking.

  • RFP/RFI experience.

  • Understanding of RTSP protocol and VMS systems is a plus.

  • Experience with crime mapping and/or mapping tools is a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock:

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Solutions Engineer at Flock Safety.

The First 30 Days

  • In the first 30 days, you'll meet the team, establish working knowledge/proficiency of hardware and software, learn customer profiles and familiarize yourself with all Flock OS demo scenarios.

The First 60 Days

  • In the first 60 days, you will learn about FlockOS integrations, assist in technical questions for our RFP process and security questionnaire, establish relationships with Sales Reps and begin to assist in selling by joining and leading calls with another SE, and be able to integrate customer streams.

90 Days & Beyond

  • At the end of 90 days, you are rolling. You have begun to master product functionality, and are comfortable with what it takes to get a Flock OS customer up and running. You'll be able to own RFP and Security Questionnaires and run your own Demo and Discovery Calls.

The Interview Process:

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

  1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.

  2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

  3. Peer Interview: You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.

  4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

The Perks

💰Salary & Equity: In this role, you’ll receive a base salary of $115,000-$140,000, as well as stock options and bonus plan.

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.