Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $4B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $4B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

As a Technical Project Manager in the Customer Success Organization, you’ll be responsible for all facets of coordinating installation and implementation after the sale is complete; both software and hardware. As such, you’ll coordinate cross-functionally with the Planning, Supply, Permitting, and Field Operations teams to successfully install and activate the customer’s suite of products. You’ll also serve as the primary point of contact for the Customer throughout the installation process providing world class customer service and support.

How you’ll make an impact:

Maintain a portfolio of customers and projects, each with their own unique product requirements at different phases of the customer journey.
Work closely with stakeholders to define the vision, scope, and delivery timelines for project deliverables.
Lead the execution of complex products and cross-team initiatives and track their progress, while keeping all internal & external stakeholders informed.
Ensure project milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition.
Optimize team processes, assist in project effectiveness work, and manage project reporting/KPI data.
Allocate resources across projects and initiatives; partnering with other teams to effectively manage resource requests.
Act as a strategic thought partner for teams across the company as an expert in the operations of our business.

We’re looking for people who:

2-4 years of operational and project management experience, including comprehensive experience collaborating across business units
Experience utilizing technical project management processes and tools such as GANT, Process Flow Diagrams, SDLC, Agile.
Experience working with video management systems including advanced understanding of video streaming protocols
Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines (Waterfall / Agile hybrid).
Experience working cross functionally internally with team-members and externally with customers.
Exceptional customer service while balancing the needs and priorities of Flock Safety.
Proven track-record of developing OKRs and meeting the KPIs to get there.
Track record of success navigating complex matrix organizations and product suites.
A solid level of business acumen and ability to creatively solve operational problems.
Ability to prioritize business needs and deployment of high quality and pragmatic solutions with a sense of urgency
Proficient working cross-functionally to address complex projects to meet organization's goals. Understand the importance of communication and inclusion of appropriate stakeholders and can get the "right people in the room".
Exceptional organizational skills to manage complexities both in scope of responsibilities and diversity of tasks. Demands and receives the same from the team.

Preferred Qualifications

PMP, Agile, Six Sigma or other Project & Change Management certifications.
Successful background managing a large portfolio of advanced enterprise-level and/or multi-departmental projects to completion
Proficiency in Salesforce. Specifically managing cases and opportunities,internal communications, and building/analyzing reports.
Proficiency in Tableau.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Technical Project Manager at Flock Safety.

The First 30 Days

Establish working knowledge and proficiency of Flock Safety products
Understand customer profile and installation process of products
Build cross-functional relationships

The First 60 Days

Review, update, and revise project management scope
Understand and build out internal processes for implementation

90 Days & Beyond

Master, own, and improve processes
Maintain weekly communications with cross-functional business partners

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.
The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $110,000 - $130,000 as well as stock options.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

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