New Product Delivery Manager
Flock Safety
Who is Flock?
Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.
Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.
Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.
We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $4B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
The Opportunity
The New Product Delivery team requires a leader in operations program management to drive our expanding portfolio of hardware platforms to successful outcomes across the Field Operations, Supply Chain, Device Engineering, and Growth teams. This includes emerging hardware platforms that are preparing for launch and scaled products in life cycle management, with a specific focus on our early stage programs. Key responsibilities will be providing an operational perspective on early stage deployment and supportability, building documentation to support Operations and Revenue cross-functional partners, getting hands on in the field to provide feedback relevant to scaling hardware products, and being the operational leader that works closely with our Engineering Technical Program Managers to facilitate a smooth transition from benchtop to the customer. Ultimately, in this role you’ll support in building, distributing, installing, and maintaining our hardware nationwide.
The Skillset
Experience partnering across Operations functions lead programs that achieve critical business outcomes around hardware delivery
Ability to gain alignment and drive decisions with key stakeholders, including Product, Operations, Engineering, and Finance to ensure dependencies are identified and project goals are clear
Capable of identifying gaps or risks and moving quickly to mitigate those issues. At Flock we take ownership and resolve problems, never assuming ‘someone else is going to take care of it’
Ability to foster a great project environment with communication at its core - you will facilitate team meetings, keep the team on priority tasks, document assumptions and decisions, wrangle slack conversations, and anything else it takes to ensure consistent alignment and forward progress
Have a technical background that provides the foundation for navigating our engineering environment with ease, alongside a teaching mindset to enable teams across the company on new products
Have experience with project management software. Specific administrative experience with the Atlassian (Jira) portfolio is preferred
Have experience with business tools (Salesforce) and analytical tools (BigQuery, Sigma)
Have proven experience as a member or leader of a team that has shipped consumer or IOT electronic devices
Have familiarity with embedded software solutions, especially Android
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Manager, New Product Delivery at Flock Safety.
The First 30 Days
Ramp: meet with the various stakeholders and learn about the various device platforms, including in-field shadowing of our launched & emerging product installs
Learn how to navigate Flock: tools, process, people through completing 1:1s and building queries and/or Salesforce reports relevant to your assigned projects
Understand this quarter’s goals and your newly assigned project deliverables
Take ownership of your programs!
The First 60 Days
Execute project plans with regular meetings, close each week’s priority deliverables, communicate results
Strengthen partnerships with internal stakeholders and key customers, ensure your projects are still calibrated for current success and you are on track to hit targets
Regularly escalate any perceived or real deliverable risk, with details and recommendations on how to mitigate
Recommend improvements within our Delivery function; communication methods, tools, general process to help the team always make forward progress
90 Days & Beyond
Continue to successfully execute project plans with regular meetings, close each week’s priority deliverables, communicate results
Work closely with Ops, Engineering, and Product partners to identify and capture business needs; translate to specific project initiatives to roll up into the broader operational execution processes
Evaluate your successes and areas for improvement with your manager; recalibrate and plan for changes needed to accomplish next quarters goals
The Interview Process
We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.
Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
The Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.
The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
The Perks
💰Salary & Equity: In this role, you’ll receive a starting salary of $120,000-$160,000 as well as stock options
🌴Flexible PTO: We seriously mean it, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Mental Health: All employees receive an annual subscription to Headspace.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.