Senior Sales Operations Manager



Sales & Business Development, Operations
Chicago, IL, USA
Posted on Saturday, June 22, 2024

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for a Senior Sales Operations & Strategy Manager who is passionate about making an impact at a fast-growing company. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales and success teams. You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner.

What will you be doing?

  • Partner with sales leadership to design and execute strategic, organizational and operational projects.

  • Build and implement sales processes to maximize sales productivity and operational efficiency.

  • Create and own sales performance metrics and reporting tools to ensure access to timely, accurate and actionable data.

  • Develop in-depth understanding of revenue growth drivers at Front and develop actionable recommendations from our data to influence business strategy and direction.

What skills & experience do you need?

  • 5+ years experience in Sales Operations or working closely with SaaS sales teams; start-up & SaaS experience preferred.

  • Proven analytical, modeling, and conceptual problem-solving abilities.

  • Able to work with a high degree of autonomy, particularly within a global setting.

  • Enjoy working with go-to-market teams focused on revenue growth and customer experience.

  • Excellent communication skills, including experience effectively working with executives and senior management.

  • Salesforce expert familiar with data structure and reporting functionality of Salesforce.

  • Proficiency in SQL, Google Sheets, and Excel.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.

The target Chicago salary range for this full-time position is $133,000 - $162,000 base. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Focus Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.