Senior Legal Counsel



Santiago, Santiago Metropolitan Region, Chile
Posted on Sunday, July 7, 2024

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are seeking an experienced and dynamic Senior Legal Counsel to join our legal team. The ideal candidate will have over 8 years of relevant legal experience, combining both law firm and in-house practice. This role requires a strong background in commercial technology transactions, privacy law, and the ability to work closely with various business units, including engineering and product teams.

What will you be doing?

  • Lead and manage complex commercial transactions, including B2B SaaS agreements, direct and channel partnerships, and strategic transactions.

  • Draft, review, and negotiate a wide variety of commercial contracts with a focus on technology transactions.

  • Provide legal support for business models, sales motions, global commercial negotiation practices, and revenue recognition standards.

  • Develop, implement, and manage internal privacy compliance programs to ensure compliance with US, European, and other international privacy laws.

  • Work with engineering and product teams to integrate privacy and data security into product development and business operations.

  • Respond to data privacy and security incidents, including managing breach notifications and regulatory inquiries.

  • Utilize and implement contract lifecycle management systems to streamline contract processes.

  • Drive continuous improvement, scalability, and operational excellence in contract management, workflows, deal processes, and execution.

  • Enhance templates, forms, policies, and processes to simplify and expedite deals and product/service terms.

  • Facilitate effective collaboration and negotiation with internal and external business and legal teams.

  • Provide strategic legal advice and support to various business units.

  • Maintain strong drafting skills with meticulous attention to detail.

What skills & experience do you need?

  • Full Professional Proficiency in English.

  • 8+ years of relevant legal experience with a blend of law firm and in-house practice.

  • Expertise in commercial technology transactions, including B2B SaaS, direct, channel partnerships, and strategic transactions.

  • Strong understanding of business models, sales motion, global commercial negotiation practices, and revenue recognition standards.

  • Excellent communication and collaboration skills.

  • Strong drafting skills with high attention to detail.

  • Familiarity with contract lifecycle management systems is a plus.

  • Deep knowledge of US, European, and international privacy laws.

  • Hands-on experience in building and managing privacy programs.

  • Experience working with engineering and product teams.

  • Ability to manage internal privacy compliance programs and processes.

  • Proactive in driving enhancements of templates, forms, policies, and processes.

  • Committed to continuous improvement, scalability, and operational excellence