Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an experienced Security and Compliance Program Manager to help build, manage, and scale Front’s compliance programs.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What will you be doing?

Build a comprehensive program for maintaining and improving SOC2, ISO, GDPR, and CCPA compliance.
Serve as the primary contact for customer inquiries, providing security and compliance assurance throughout sales and support engagements.
Lead and expand security initiatives to ensure the organization’s security posture evolves with emerging threats.
Strive towards automating and improving process effectiveness and efficiency.
Conduct vendor risk assessments and manage third-party compliance.
Drive automation and continuous improvement of compliance processes for efficiency and audit readiness.
Collaborate cross-functionally with Engineering, Legal, Sales, and Support teams to document and validate necessary security controls.

What skills and experience do you need?

Full professional English proficiency.
Strong track record of launching and delivering projects of significant complexity and high level of ambiguity.
At least 2 years of experience driving SOC2 and ISO compliance audit/renewals.
Experience with vendor risk management and conducting third-party assessments.
Strong understanding of ISMS, security control validation, and audit readiness.
Proven ability to engage with customers and provide security and compliance assurance.
Fast learner with strong attention to detail; able to pick up complex concepts quickly.
Experience with cloud services, such as AWS, and a solid understanding of web application architecture.

Bonus:

Experience with compliance automation tools such as Vanta, Drata.
Familiarity with security initiatives, including vulnerability management, incident response, bug bounty is a plus.

What we offer

Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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