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Partnership Support Specialist

Weave

Weave

Customer Service, Sales & Business Development
Lehi, UT, USA
Posted on Tuesday, June 4, 2024

The Strategic Partnerships team is an integral piece in helping Weave meet and exceed top-line growth expectations. The team is part of the Strategy organization and oversees PMS/EHR integration, product integration, and broader strategic partnerships.

The team works closely with C-Team & VP leadership to identify ways to move the business forward and is involved in major cross-functional initiatives at the company.

  • This position will be hybrid (remote + in-office)
  • Reports to: Head of Strategic Partnerships

What You Will Own

  • Provide technical support for partner integrations, ensuring smooth and efficient implementation and troubleshooting.
  • Serve as the liaison between partners, their customers, and our engineering team to resolve any technical issues promptly.
  • Engage directly with partners and their customers to offer exceptional support and build strong relationships.
  • Manage our partner portal, ensuring it is up-to-date and functioning optimally.
  • Conduct product demos for partners' clients, showcasing the features and benefits of our offerings.
  • Generate and analyze reports on partner performance, identifying opportunities for improvement.
  • Collaborate with the Strategic Partnerships Team to ensure alignment on goals and initiatives.
  • Assist in the creation and maintenance of documentation related to partner integrations and support processes.
  • Proficiently use Google Docs, Sheets, and other tools to manage tasks and communicate effectively.

What You Need to Accomplish the Job

  • 5+ years of experience in Customer and Enterprise Support and/or Customer Success Management (CSM) with a strong technical support background.
  • Proven experience in supporting technical integrations and troubleshooting technical issues.
  • Excellent communication and interpersonal skills, with a history of successful partner and customer engagements.
  • Proficiency in Google Docs, Sheets, and other collaboration tools.
  • Ability to conduct product demos and manage partner portals.
  • Strong analytical skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to recruiting@getweave.com and we’ll confirm if you’re engaging with one of our Weave teammates!