Senior Manager, Operations



Teterboro, NJ, USA
Posted on Wednesday, April 17, 2024

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

In this role, you will:

  • Be responsible for the day-to-day leadership and management of GOAT Operations locations
  • Direct daily activities to meet efficiency and profit goals
  • Spearhead and shape new initiatives to meet organizational goals
  • Negotiate and monitor specific budgets, controlling cost where possible
  • Guide hiring, management and scheduling of employees to meet key needs
  • Suggest and see through system and process changes to maximize quality and consistency
  • Manage fairly and consistently, rewarding top performers and managing team members that need additional training
  • Foster an inclusive and collaborative culture throughout the building and company
  • Build excellent relationships inside and outside the facilities
  • Manages and/or provides day-to-day leadership to various operational roles in the warehouse
  • To have a well-defined Communication and Engagement model in place to ensure all direct reports and teams understand the performance of the business and also that they understand the needs of their teams
  • The continuous identification implementation of operational best practice through interaction with the wider team
  • Motivate and effectively performance manager Operations Managers within the account to ensure delivery of overall targets and business plan
  • Implementing and sustaining a culture of performance, quality, and accountability
  • Adherence to company's goals around Cost Per Order, Service Level Agreements, as well as DPMO and COPQ quality standards
  • Fair, consistent, and objective when assessing the performance of all managers and employees
  • Develop and coach leaders of all levels to create succession planning and redundancy in all departments
  • Planning against projections 6 to 12 months out

We are looking for:

  • 10+ years of operations leadership
  • 4+ years of leading multiple facilities
  • Experience of running a team of 100+ employees and multiple locations
  • Previous experience dealing with MHE
  • Possesses a financial acumen-recording, tracking and reporting expense control
  • Ability to assess complex problems, interpret operational needs, and develop integrated, creative solutions
  • A quick learner, a self-starter, able to work autonomously, and you’re willing (and able) to handle the pressures of an increasing level of responsibility
  • Must be available to travel and willing to work extended hours as occasionally needed to meet business needs. (all hands on deck during crunch times!!)

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.