Account Management Administrator

Goat Group

Goat Group

Sales & Business Development
Tokyo, Japan
Posted on Thursday, June 8, 2023

Account Management Administrator

Title: Account Management Administrator
Reporting to: Director, Account Management (Japan)
Language requirement: Fluent in English, Native in Japanese
Location: Remote, Tokyo

GOAT Group is seeking a driven and hard-working Administrator to support our Account Management team in growing our sneaker and apparel business. The ideal candidate will be organized, efficient and prioritize accuracy in their work. This person will be responsible for the day-to-day administrative tasks needed to best serve our valued sellers.

In this role you will:

  • Support the Account Management team in daily administrative functions

  • Liaise with our Marketplace team on product listings for sellers

  • Assist in top-level customer service for our sellers

  • Regularly connect with our Operations teams, monitoring product inflow

  • Collaborate with our Customer Services team in closing out outstanding seller issues promptly

  • Create and monitor processes to limit errors or missed sales for sellers

  • Play a key role in setting up the Account Management team for success with KPIs

  • Actively track the performance of new sellers

  • Work closely with cross-functional teams to successfully complete tasks

We are looking for:

  • 1-3 years of Admin experience in Sales department is preferred

  • Experience in a retail, brand or wholesale environment preferred

  • Highly organized, and able to prioritize their workload with ease

  • Follow processes precisely with high attention to detail

  • Strong communication, interpersonal, and analytical skills.

  • Confidentiality and discretion are a MUST

  • Self-motivated, resourceful, with a can-do attitude.

  • Commitment to a VIP-level of customer service

  • Proven ability to function well in a collaborative environment.

  • Mac and Excel proficient, with an understanding of web-based platforms

  • Experience with data entry

  • Sneaker or apparel industry knowledge is not required, but preferred

GOAT Group is the world’s largest marketplace for authentic sneakers. Its brands offer the greatest selection of sneakers available through company-operated retail stores, e-commerce sites and mobile apps under the GOAT and Flight Club brands. Through its innovative technology and service, GOAT Group has changed the landscape of sneaker commerce and has quickly become the world’s most trusted source to discover, buy and sell authentic sneakers.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Ashton Kutcher, Index Ventures, Matrix Partners, NEA, SV Angel, Upfront Ventures, Webb Investment Network and Y Combinator.

職務タイトル: Account Management Administrator
直属上司: Director, Account Management (Japan)
必須言語: 流暢な英語、母国語レベルの日本語
勤務地: 東京、リモート



  • アカウントマネジメントチームを日々の管理業務でサポートする

  • セラーのための商品リストに関してマーケットプレイスチームと連絡を取り合う

  • セラー向けの最上位のカスタマーサービスの提供を補助する

  • 製品の入荷状況を管理するためにオペレーションチームと定期的に連絡を取る

  • 処理が未完了のセラーの問題を迅速に解決するためにカスタマーサービスチームと協力する

  • エラーや販売の見落としを防ぐためのプロセスを作成し、モニタリングする

  • アカウントマネジメントチームがKPIを達成できるように重要な役割を担う

  • 新規セラーのパフォーマンスを積極的に追跡する

  • タスクが無事に完了できるよう多岐にわたる社内チームと緊密に連携する


  • 営業部署において1〜3年のアドミとしての経験があることが望ましい

  • 小売業、ブランド業界、または卸売業界での経験があることが望ましい

  • 計画的に仕事をすることができ、業務の優先順位を瞬発的につけることができる

  • 高い注意力を持ってプロセスを正確に遵守する能力がある

  • 優れたコミュニケーション能力、人間関係構築能力、分析力がある

  • 機密情報保持と慎重さは必須

  • セルフモチベーションがあり、リソースをうまく活用し、積極的な姿勢を持っている

  • VIPレベルのカスタマーサービスへのコミットメント経験がある

  • 社内間での協力的な環境において能力を発揮できる

  • MacとExcelに習熟し、ウェブベースのプラットフォームの理解がある

  • データ入力の経験がある

  • スニーカーやアパレル業界の知識は必須ではないが、あれば尚可

GOATグループは、世界最大の本物のスニーカーのマーケットプレイスです。同社のブランドは、GOATとFlight Clubのブランドのもと、同社が運営する小売店舗、eコマースサイト、モバイルアプリを通じて最大のスニーカーの選択肢を提供しています。革新的な技術とサービスにより、GOATグループはスニーカービジネスの在り方を変え、本物のスニーカーの発見、購入、販売において世界で最も信頼されるソースとなりました。

同社は、戦略的投資家であるFoot Locker, Inc.、およびAccel、Andreessen Horowitz、Ashton Kutcher、Index Ventures、Matrix Partners、NEA、SV Angel、Upfront Ventures、Webb Investment Network、Y Combinatorなど、ベンチャーキャピタルの一流企業によって支援されています。

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.