The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.

Role Overview

GOAT is seeking a results-oriented Operations Support Supervisor. This individual should have strong written and verbal communication skills, as well as strong analytical and problem solving skills. You will be responsible for supporting the Operations Support team. The ideal candidate will be a driven, organized, innovative thinker who is comfortable working across a variety of departments. This role requires someone who is capable of multitasking, is detail-oriented, is innovative, and able to successfully support various improvement projects.

In this role, you will:

Assist warehouse associates with CX processes including returns and issues
Analyze information on potential return or overridden policy situations
Support various teams across sites on escalated contacts and/or otherwise out of the ordinary situations related to warehouse operations
Identify areas of improvement within the department
Effectively communicate customer issues and/or trends with the Leadership team and devise ways of improving the customer experience
Respond to customer and frontline agent inquiries and provide resolution
Assist in testing new methods and tools aimed at expediting our support processes
Be flexible to manage other assignments as they arise

We are looking for:

Preferred 1+ years of warehouse operations experience
Preferred 2+ years of customer service experience
Proven ability to communicate and work seamlessly with both technical and business teams
Ability to gather and analyze information to make recommendations that will improve customer experience and improve the marketplace experience
Team player, a quick learner, self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility as we scale
Strong problem solving and excellent written and verbal communication skills; able to interact with team and customers in a clear and concise manner
Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted, independent environment
Highly organized with demonstrated attention to detail
Available to work extended hours if needed, including weekends and holidays

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

This job is no longer accepting applications

See open jobs at GOAT.See open jobs similar to "CX Warehouse Specialist" Initialized Capital.

See more open positions at GOAT

Privacy policy Cookie policy