At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Caper Senior PM, Core Shopping Experience contributes in a senior-level individual contributor capacity and is responsible for leading a key pillar of Caper Cart, the core shopping experience. The core shopping experience pillar’s mission is to make shopping fun by providing customers with a seamless, dependable, and intuitive experience that empowers independent shopping. In this role you will set and execute on the vision of our smart shopping carts shopping experience; a product that makes grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking opportunities for retailers.

In this key role, you are responsible for identifying and planning initiatives to drive cart utilization and retention while working cross-functionally with design, engineering, data science, operations, and QA through delivery. You will work with your team to derive and review insights gathered from many sources, including speaking regularly with in-store customers, and retail partners, and reviewing usage data and industry trends.

About the Team

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug- and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.

ABOUT THE JOB

Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering and Design).
Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
Serve as the point person for your product area to leadership and across the organization.
Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with its users.
Evaluate shopper/partner challenges and build solutions (from top-level goals to detailed operational and system details). Maintain alignment across partner-facing teams.
Publish company-wide updates. Ensure that requirements, release notes, and other artifacts are documented.

ABOUT YOU

Minimum Qualifications

5+ years of Product Management experience
Experience managing a consumer-facing hardware or software product
Knowledge of industry standard design tools and strong design thinking practices
Strong understanding of an empathetic, flexible and iterative approach to product development
Design thinking experiences & experiences standing behind design decisions that focus on finding out the right ideas alongside the business’s focus on growth
Proven experience leveraging data to make good decisions when confronted with ambiguity. You should be data and metrics driven
Strong experiences presenting to large groups & influencing people to run towards goals
Strong ability to manage and align multiple stakeholders

Preferred Qualifications

Experience managing consumer-facing products or services
Engineering background or strong understanding of technical implementation at a high level
Experience with computer vision, software & hardware, IoT products
Ability to be based in the New York City area preferred but not required

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$216,000—$240,000 USD

WA

$207,000—$230,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$199,000—$221,000 USD

All other states

$179,000—$199,000 USD

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