Operations Associate - Austin, TX based/in office
NoScrubs
NoScrubs is a the fastest, most affordable laundry delivery service that’s ever existed. Americans spend 50 billion hours per year on the chore (equivalent to 75,000 lifetimes!).
Previous laundry delivery services were limited by a) high cost b) slow turnaround and c) limited geographic scale. So the price point and geographic limitations made them not broadly applicable. Of course there are laundromats and delivery services, but they're all severely limited. No Scrubs is using decentralized laundry locations to offer a quality of service and price point on laundry delivery that has never been possible before. Our mission is to rid the world of the chore of laundry. If you’re up for the challenge and ride of your life, consider joining us.
We're at the ground floor startup stage. Founder/CEO (Matt, writing this👋) was previously cofounder/CEO of AdQuick.com (Zillow for billboards), worked at Amazon Flex, and was the ~20th employee at Instacart. Su (cofounder/Head of engineering) has been starting companies and writing code for a decade. We hope you're familiar with the ownership, urgency, intensity, and ambiguity of working at a startup.
We recently closed our seed round led by Initialized Capital.
The role
We’re looking for an Operations Associate to help build the operations foundation for the company. This is the first Ops Associate hire, so we expect you to be able to wrangle the ambiguity and actively problem solve. This role reports to the CEO and Head of Operations. Of course, there are ample things that will come up and be eligible for ownership at an early stage startup. We’ll be expecting major hustle, hard work, creativity to improve our operations and customer service in Austin in preparation for expanding nationally. Google “Earnest Shackleton job posting” - this is the modern day equivalent 😊
Compensation will be significantly equity-weighted. We offer health benefits and free laundry service!
Values & Qualitative:
- Customer Love: staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will get us far
- Touch Grass: no one is above any task at the company
- Ownership & bias to action: we have far too much to do to have people waiting for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are 100% fine (most things are two way doors), but mistakes of omission are not ideal
Below are some of the known areas of ownership. Step 1 - get in touch with us if you’re interested :)
All of the following should be ways people describe you: hustler, outgoing, energetic, scrappy, relentless. Spanish speaking a bonus.
- Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
- Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
- Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
- Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
- Proactive project identification and ownership - this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.
To apply, please email mmoc at noscrubs.io with a) why you’re interested in the role b) the accomplishment you’re most proud of and c) your most entrepreneurial experience.