Deputy Manager Operations



Chennai, Tamil Nadu, India
Posted on Wednesday, September 27, 2023
About Opendoor
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

As a Deputy Manager, you’ll manage and run your span’s daily activities. You will be responsible for managing defined KRAs and KPIs. You will also be responsible for mentoring and nurturing Team Manager reporting to you. You will also be responsible for liasing with US counterparts and the team in Chennai. You will be responsible for the overall team's performance which is aligned with you.

Role Responsibilities

  • Own team’s performance, constantly finding ways to drive better process and performance amidst rapid scaling
  • Work closely with stakeholders on increasing process efficiency
  • Monitor key metrics on a daily, weekly and monthly basis and sure team are delivering at high standards
  • People engagement/escalations
  • Able to determine staffing requirements
  • Management Information Systems (MIS)
  • Problem-solving and decision-making skills
  • Hiring and training new staff in their department
  • Performance management for his/her span Participate in recruitment and dismissal processes

Skills Needed

  • At least 4 years of Team manager or 2 year of Deputy Manager experience with a proven track record of managing metrics
  • Experience working in a metrics driven process
  • Experienced in able decision making capability
  • Experience managing stakeholders and cross functional communication
  • Experience in quality management, calibration, and reporting
  • Proficient in Google Workspace and Microsoft Office
  • Ability to adapt to a fast-paced, ever changing work environment
  • Ability to understand processes end-to-end and identify opportunities to improve team/process efficiencyAbility to develop and adjust strategies in order to meet deadlines

Bonus points:

  • Data driven
  • Eye for detail1% better everyday

In Office - In office roles require all role responsibilities to be performed in the office. Candidates must be based within a 25-kilometer commuting distance of the specified office location.

#LI-Hybrid, #LI-RC2

More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.