Senior Operations Associate-Utilities



Chennai, Tamil Nadu, India
Posted on Wednesday, February 21, 2024

About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
We are open to considering candidates for relocation

About the Team

The Utilities Team is responsible for ensuring that the utility services for our homes are activated, deactivated, or transferred at the correct transaction time to maintain a high standard of customer service and uphold smooth operations. To accomplish this, the Utilities Team communicates and partners with utility providers and internal stakeholders to align on utility transfer timelines.

Role Responsibilities:

  • Communicate with utility providers via email or call to activate, deactivate, or transfer utility services
  • Respond to and resolve various utility escalations from other Opendoor teams to ensure utilities are activated or deactivated correctly
  • Leverage every interaction with utility providers to help build great relationships with them on behalf of Opendoor
  • Follow Standard Operating Procedures and Service Level Agreement terms for all tasks to ensure the team’s weekly performance metrics are met
  • Assist in various data entry tasks to ensure our procedures to manage utilities for all utility providers are up-to-date
  • Help identify blockers and communicate areas to improve our utility processes

Skills Needed:

  • At least 2 years of work experience with two years of calling (inbound or outbound) experience
  • Self-motivated and task-oriented
  • Experience collaborating with cross-team stakeholders
  • Experience working with case management systems
  • Willing to work the night shift
  • This is a work-from-office role
  • Ability to multitask and prioritize tasks daily
  • Strong research and organization skills
  • Ability to work effectively in a constantly changing environment

Bonus points:

  • Real estate industry experience
  • Utility services knowledge
  • Slack, Salesforce, Google Apps, and Jira experience.