Orderful is an API for EDI platform connecting the world's supply chain. Any company that buys or sells products trades electronic data interchange (EDI) data in an effort to streamline communication. These companies exchange transactions like purchase orders, invoices, shipment notices and more. Orderful is turning a legacy industry on its head, making EDI data trading effortless. Our API leverages modern technology that dramatically improves infrastructure for our customers. Enterprises connect once to our API and trade EDI transactions with their supply chain partners leveraging Orderful’s growing network of thousands of companies.

We are growing rapidly and continually looking for top-notch talent to join our team. Ideal candidates have a desire to be a part of building something unique and important, with a strong curiosity to learn and grow.

Our Core Company Values:

As a team, we're guided by three core values. They impact what we are building, while helping us stay true to ourselves and accountable to each other.

● Commitment to Customers

● Learn, Iterate, Grow

● Build a Great Community

Why work with Orderful?

Unlimited PTO
Competitive Compensation
Lifestyle Work From Home Benefit
Health Insurance (Life, Medical, Dental, Vision, EAP)
Progressive Work Environment
Opportunity to make significant impact on the growth of a company
Remote Work
Team Travel
Flexibility
Stock Options

Position Description

The Onboarding Team is composed of Onboarding Architects (OAs) - Associate, Intermediate, Senior. Most onboarding activities are customer-facing, with OAs helping and advising our customers on how to efficiently use Orderful while onboarding their partners as fast as possible.

Associate Onboarding Architects are responsible for onboarding SMB customers. They can provide basic training to customers and specialize in setup and testing activities.

About You

Ideal profile: You’ve worked in EDI as a business analyst or EDI integrator. You know how to set up or test an EDI implementation with a partner. You understand and have experienced most EDI pain points when onboarding a new partner and you’re ready to tackle the EDI problem with a product mindset and using modern technology.

Your Qualities:

Technical - you are curious and love learning how things work, especially technology
Analytical - you are a logical and thoughtful problem solver
Pursue Quality - you are constantly seeking to improve yourself and the system around you
Bias Towards Action - you can take direction and run with it on your own. You love doing.
Excellent Communicator - you are able to describe technical problems in a simple way and you are an empathetic listener
Continually improving - you find ways to progress, automate in everything that you do

Your Primary Responsibilities

Own Customer Onboarding

Successfully onboard customers to the Orderful platform through a consistent, scalable onboarding process.

This includes:

Gathering requirements and testing partnerships on behalf of customers
Educating/training customers on how to successfully onboard using Orderful
Advising customers on requirement gathering on their EDI integration
Troubleshooting, resolving customer issues related to onboarding
Ensuring the customer is progressing through onboarding and hitting the milestones of each onboarding phase
Building a relationship with customers

Be a Champion for Continual Product Improvement

Provide your expertise and opinion, both internally and externally, to improve Orderful’s product and process.
Identify, formalize, categorize and escalate product feedback from customers

Qualifications

1-2+ years of supply chain/EDI experience working in software or a technical field
Understanding of EDI guidelines and processes
Familiarity with EDI communication channels: AS2, SFTP/FTP, etc.
Experience working in a fast paced (preferably startup) environment
Familiarity with X12/JSON and SORs/ERPS/CRMs

Bonus Skills

Familiarity with RESTful APIs and Integrations
Ability to dive into the data using SQL, Tableau, and/or other methods
Coding experience with any language (e.g. Javascript, Python)
Undergraduate degree in a relevant discipline in Business, Logistics, IT or Computer Science

At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team where we celebrate differences, play to our strengths, and encourage growth!

Our compensation differs depending on which country you reside. If you are located in Canada please reach out for information on our salary band.

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