Associate Onboarding Architect
Orderful
IT
United States
Posted on Oct 19, 2024
About Orderful
Orderful is an API for EDI platform connecting the world's supply chain. Any company that buys or sells products trades electronic data interchange (EDI) data in an effort to streamline communication. These companies exchange transactions like purchase orders, invoices, shipment notices and more. Orderful is turning a legacy industry on its head, making EDI data trading effortless. Our API leverages modern technology that dramatically improves infrastructure for our customers. Enterprises connect once to our API and trade EDI transactions with their supply chain partners leveraging Orderful’s growing network of thousands of companies.
We are growing rapidly and continually looking for top-notch talent to join our team. Ideal candidates have a desire to be a part of building something unique and important, with a strong curiosity to learn and grow.
Company Values
As a team, we're guided by three core values. They impact what we are building, while helping us stay true to ourselves and accountable to each other.
This Includes
The Pay Range For This Role Is
80,000 - 100,000 USD per year(Remote - United States)
77,000 - 95,000 CAD per year(Remote - Canada)
Orderful is an API for EDI platform connecting the world's supply chain. Any company that buys or sells products trades electronic data interchange (EDI) data in an effort to streamline communication. These companies exchange transactions like purchase orders, invoices, shipment notices and more. Orderful is turning a legacy industry on its head, making EDI data trading effortless. Our API leverages modern technology that dramatically improves infrastructure for our customers. Enterprises connect once to our API and trade EDI transactions with their supply chain partners leveraging Orderful’s growing network of thousands of companies.
We are growing rapidly and continually looking for top-notch talent to join our team. Ideal candidates have a desire to be a part of building something unique and important, with a strong curiosity to learn and grow.
Company Values
As a team, we're guided by three core values. They impact what we are building, while helping us stay true to ourselves and accountable to each other.
- Commitment to Customers
- Learn, Iterate, Grow
- Build a Great Community
- Unlimited PTO
- Competitive Compensation
- Lifestyle Work From Home Benefit
- Health Insurance (Life, Medical, Dental, Vision, EAP)
- Progressive Work Environment
- Opportunity to make significant impact on the growth of a company
- Remote Work
- Flexibility
- Stock Options
- Weekly Yoga
- The Onboarding Team is composed of Onboarding Architects (OAs) - Associate, Intermediate, Senior. Most onboarding activities are customer-facing, with OAs helping and advising our customers on how to efficiently use Orderful while onboarding their partners as fast as possible. Associate Onboarding Architects are responsible for onboarding SMB customers. They can provide basic training to customers and specialize in setup and testing activities.
- Own Customer Onboarding
This Includes
- Gathering requirements and testing partnerships on behalf of customers
- Educating/training customers on how to successfully onboard using Orderful
- Advising customers on requirement gathering on their EDI integration
- Troubleshooting, resolving customer issues related to onboarding
- Ensuring the customer is progressing through onboarding and hitting the milestones of each onboarding phase
- Building a relationship with customers
- Be a Champion for Continual Product Improvement
- Provide your expertise and opinion, both internally and externally, to improve Orderful’s product and process.
- Identify, formalize, categorize and escalate product feedback from customers
- You’ve worked in EDI as a business analyst or EDI integrator. You know how to set up or test an EDI implementation with a partner. You understand and have experienced most EDI pain points when onboarding a new partner and you’re ready to tackle the EDI problem with a product mindset and using modern technology.
- Technical - you are curious and love learning how things work, especially technology
- Analytical - you are a logical and thoughtful problem solver
- Pursue Quality - you are constantly seeking to improve yourself and the system around you
- Bias Towards Action - you can take direction and run with it on your own. You love doing.
- Excellent Communicator - you are able to describe technical problems in a simple way and you are an empathetic listener
- Continually improving - you find ways to progress, automate in everything that you do
- 1-2+ years of supply chain/EDI experience working in software or a technical field
- Understanding of EDI guidelines and processes
- Familiarity with EDI communication channels: AS2, SFTP/FTP, etc.
- Experience working in a fast paced (preferably startup) environment
- Familiarity with X12/JSON and SORs/ERPS/CRMs
- Familiarity with RESTful APIs and Integrations
- Ability to dive into the data using SQL, Tableau, and/or other methods
- Coding experience with any language (e.g. Javascript, Python)
- Undergraduate degree in a relevant discipline in Business, Logistics, IT or Computer Science
The Pay Range For This Role Is
80,000 - 100,000 USD per year(Remote - United States)
77,000 - 95,000 CAD per year(Remote - Canada)