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Salesforce Administrator (Remote)

Ottimate

Ottimate

Sales & Business Development
Remote
Posted on Tuesday, May 28, 2024

About Ottimate:

Ottimate is changing the way the hospitality industry manages their finances through life changing Accounts Payable automation. Our mission is to eliminate manual work from every aspect of business expenses and enable business operators to stay in control of their spending at all times.

The Role:

Ottimate's mission is to make accounts payables and payments effortless for businesses. We are looking for a Software Test Engineer (SDET) responsible for developing end to end test automation and framework for Ottimate services. You will be responsible for identifying poor customer experience by extensive automated (and if required, manual) tests. The responsibility is to build the right test automation on the most relevant layer. You will partner closely with Engineering, Product, and Design teams to enhance the user experience. You should be innovative, creative, flexible, self-directed, and understand quality assurance procedures and methodologies.

As a Salesforce Administrator based in Bangalore or Chennai, you will be the linchpin in optimizing and maintaining our Salesforce platform to support our sales, marketing, and customer service teams. Simultaneously, you will assist in initiatives aimed at understanding, documenting, facilitating, and configuring business systems and process improvements. Your role is pivotal in ensuring that our Salesforce platform aligns with the evolving needs of our business, while also supporting broader organizational objectives related to process efficiency and effectiveness. The ideal candidate for this hybrid role is detail-oriented, analytical, and possesses strong communication skills, capable of bridging the gap between technical requirements and business needs seamlessly.

Responsibilities:

  • Collaborate with stakeholders to understand business requirements and translate them into technical solutions within Salesforce.
  • Configure Salesforce to support sales processes, including lead management, opportunity tracking, and pipeline reporting.
  • Customize Salesforce by creating custom objects, fields, workflows, validation rules, and process automation.
  • Manage user permissions, roles, profiles, and security settings in Salesforce.
  • Provide ongoing support and troubleshooting for Salesforce users, resolving issues promptly.
  • Conduct regular data maintenance activities, including data imports, deduplication, and cleanup.
  • Develop and maintain Salesforce dashboards, reports, and analytics to provide insights into sales performance and business metrics.
  • Stay current on Salesforce best practices, new features, and industry trends, and make recommendations for process improvements.
  • Collaborate with cross-functional teams to integrate Salesforce with other systems and applications, ensuring data consistency and seamless workflow automation.
  • Maintain integrations and configurations of integrated platforms to ensure they adhere to the current sales process
  • Participate in training sessions and guide Salesforce users to maximize adoption and utilization of the platform.
  • Administer business application packages, including user additions and changes, troubleshooting, and investigating issues according to established standards.
  • Document business system flows and processes, develop a high-level understanding of the application ecosystem, and support efforts to identify process improvement opportunities.
  • Serve as a trusted resource to the revenue teams, providing support with ad hoc operational projects as necessary.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 4+ years of proven experience as a Salesforce Administrator, with a deep understanding of Salesforce architecture, configuration, and customization. Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Sales Cloud Consultant are highly preferred.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication skills, with the ability to effectively interact with stakeholders and cross-functional resources at all levels of the organization.
  • Highly organized with exceptional time management skills, capable of managing multiple tasks and priorities effectively.
  • Experience with data management and integration, including data loading, data modelling, and API integration.
  • Proficiency in Salesforce Lightning Experience and familiarity with Salesforce AppExchange apps.
  • Written and verbal fluency in English is required.

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