System Administrator



San Francisco, CA, USA
Posted on Saturday, July 29, 2023
Who We Are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires, so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia . Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest , and DoorDash. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we’ve raised over $45M from leading VC funds .

Pano is seeking an experienced System Administrator to own and develop our IT infrastructure. You should be able to thrive in a fast-paced startup environment and possess the expertise to implement ISO 27001 compliance. Additionally, you should be comfortable establishing new processes and procedures as needed. If you have a track record of success in similar environments and possess the necessary qualifications, we invite you to join our team.

Key Responsibilities
  • Further develop and own Pano’s IT infrastructure
  • Install and upgrade computer components and software, manage servers (physical and virtual), and integrate automation processes
  • Manage and own Pano’s network infrastructure
  • Ensure Pano’s IT compliance controls related to infrastructure (network, servers), asset, and patching management are effectively implemented and remediate findings as they are evaluated
  • Manage and own Pano’s MDM tools
  • Install and configure operating systems, software, and hardware components by clearly documenting design, maintenance, and support procedures
  • Use expert-level administration and optimization of hosts and servers to ensure a high degree of availability and appropriate resource management
  • Responsible for the maintenance, configuration, and reliable operation of systems
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

  • 5+ years of system administration experience in a high-functioning IT and Security organization
  • Track record of success in fast-paced environments
  • Working knowledge of systems and networking software, hardware, and networking protocols

Nice To Have
  • Experience with scripting and automation tools
  • Experience with implementing and managing IT controls aligned with industry compliance standards such as ISO27001
  • Experience with DLP tools/systems
  • Experience with Google Cloud, Rippling, Meraki, and JAMF

$113,000 - $160,000 a year

Final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills, and location. In addition to salary, this position is also eligible for stock options.

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.