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Technical Support Intern

Panorama Education

Panorama Education

IT, Customer Service
United States
Posted on Thursday, September 28, 2023

About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston office, or a hybrid option.

Panorama’s Program:

During this full-time 6 month paid Internship Co-Op, you will gain hands-on experience, mentorship and training with a national EdTech company. You’ll have the opportunity to learn cutting edge educational software, gain direct experience with customers, and set the foundation for additional internship work. If you enjoy large complex technical projects, are invigorated by fast-paced situations, and data platforms are your thing, continue reading…

About the Role:

Panorama’s Technical Support team provides platform support to all Panorama users. We connect educators, students, families, staff and community members to valuable resources and provide fast, accurate answers to their questions about our product. We are seeking a Technical Support Representative to help provide technical support and guidance to the thousands of users who are on our platform every day.

Responsibilities:

  • Resolve user survey and platform access questions and requests that are received via email, phone, and chat in a timely manner; this requires expertly navigating our product and sleuthing for client details to ensure responses include proper context.
  • Serve as the first contact for our clients using our self-service platform to answer questions about the platform and troubleshoot challenges.
  • Be motivated to hit our target response times (every conversation started within two hours of a request) and other performance metrics.
  • Partner with Technical Support colleagues to identify and escalate mid- and high- complexity questions and requests.

Our Ideal Candidate Has:

  • Availability to work up to 40 hours per week
  • A 6 month commitment for this internship - June through December 2023
  • Currently pursuing a Bachelor’s or Master’s degree (majoring in Business, Economics, Marketing, Sales, Communications, Social Impact, Entrepreneurship or another related field)
  • Mac and PC-based applications experience, with an emphasis on Google Suite, Microsoft Office and Salesforce.
  • Strong communication, interpersonal skills and problem solving capabilities

Pay: $28 per hour

The “Base Salary” range represents the low and high end of the anticipated salary range for this position across all US locations. The determination of this anticipated Base Salary range involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

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