Payment Operations Analyst



IT, Operations
Porto, Portugal
Posted on Saturday, May 18, 2024

Patreon is the best place for creators to build exclusive content and community for their fans. We enable creators (podcasters, writers, musicians, illustrators, etc) to connect with their fans directly and make money from their creative work. Creators can sell one-off items from their own shops or offer recurring monthly memberships with exclusive access to their work.

There are over 250,000 active creators earning on Patreon and over 10 million members. Our goal has always been to help creators achieve financial freedom doing what they love - and we're leaders in the space, having sent over $3.5 billion to creators since our inception. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Payments Analyst to support our mission.

This role is based in Porto, Portugal and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

Are you interested in being part of the team that makes a direct impact to creators? You’ll play an integral role as a part of the Payment Operations team, supporting to ensure that payments run effectively and efficiently. You will have a holistic view of the end-to-end payment cycle, inclusive to both the creator and member payout/pay-in experience . As a Payment Ops Analyst, you will be responsible for troubleshootingmanaging and resolving payment issues and inquiries. In addition, you will collaborate cross-functionally on issues to ensure daily operations are completed and act as an escalation point for process matters. This role provides an opportunity to work in a team-oriented environment, where you will have the flexibility and adaptability to prioritize and execute multi-tasks independently.

Responsibilities include:

  • Collaborate cross-functionally with Operations and Payment Engineering teams on payment-related escalations and issues

  • Investigate and resolve inquiries/issues from external/internal stakeholders; act as an escalation point for process matters

  • Monitor payment performance and trends, communicate any issues and findings to cross functional teams, internally and externally.

  • Manage, audit, and update internal and external payment-related articles and documents

  • Identify operational inefficiencies and propose new processes to streamline workflows and reduce manual workloads.

  • Participate and contribute to various payment optimization projects

About You

  • Have strong analytical and communication skills

  • Have a creator-first outlook, always looking for ways to improve the creator experience

  • Have strong critical thinking skills

  • Proficiency in SQL

  • Fluency in English

  • Have flexibility and adaptability to solve new case types

  • Experience in Fintech and in the payments industry is a plus

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

  • Put Creators First | They’re the reason we’re here. When creators win, we win.

  • Build with Craft | We sign our name to every deliverable, just like the creators we serve.

  • Make it Happen | We don’t quit. We learn and deliver.

  • Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.