Content Moderation Specialist



Porto, Portugal
Posted on Monday, June 3, 2024

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Content Moderation Specialist to support our mission.

This role is based in Porto and open to those who are able to be in-office 2 days per week on a hybrid work model.

What you will do:

  • Investigate users and content reported for violations of Patreon’s Community Guidelines.

  • When violations are found, enforce policy decisions related to content and correspond with users with empathy, timeliness, and quality.

  • Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team.

  • Research and implement best practices to drive process efficiency and build trust with our users.

Skills and experience you possess:

  • Bachelor’s degree

  • Written and oral proficiency in English

  • Able to balance empathy with skepticism while investigating potential violations

  • Interest in recording and analyzing data to find trends

  • Passion for and interest in Patreon and our mission

  • Strong communication and analytical skills

  • Identify policy gray areas and make recommendations

Projects you may work on:

  • Our team is growing and scaling so these are exciting times to join us! You will be involved in and help further develop our NSFW and Violent and Graphic policy verticals.

What you will have the chance to learn:

  • Judgment and communication skills as you balance enforcing the rules with deep empathy for creators and world class Trust and Safety support.

  • Encyclopedic knowledge of Trust and Safety responsibilities for a platform that processes payments and hosts user generated content, including: content policy enforcement, abusive users and takedown notices.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

  • Put Creators First | They’re the reason we’re here. When creators win, we win.

  • Build with Craft | We sign our name to every deliverable, just like the creators we serve.

  • Make it Happen | We don’t quit. We learn and deliver.

  • Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location and other job-related factors.