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Client Account Manager, Mid-Market (App Dev)

Reddit

Reddit

Sales & Business Development
New York, USA
Posted on Saturday, June 1, 2024
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 73+ million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We're looking for a Client Account Manager to join the App Dev segment of our Mid-Market Sales team in New York. Our Mid-Market App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses leveraging the best of Reddit’s platform capabilities. This team also partners with our XFN product and tech teams to represent their clients’ interests, influencing the future of Reddit ads.

In this role, the Client Account Manager will be responsible for onboarding and nurturing client partnerships, while also leading campaign strategy, execution, and optimizations, reporting and upsells to help advertisers achieve their marketing objectives on Reddit, all in collaboration with their Client Partner.

Please note that this role is required to work in person from our New York City office 1-2 days per week.

Core Responsibilities:

  • Client Partnership Growth
    • Collaborate with Client Partners to meet or exceed your clients’ marketing goals
    • Proactively manage and deepen relationships with new and existing advertising partners, day-to-day agency to drive year-over-year revenue growth
    • Be a trusted partner by clients on their full funnel objectives, especially with mobile app marketing crafting thoughtful and creative media plans
    • Ownership of brand and media agency education, office hours and performance check in’s, effectively communicating Reddit’s value proposition, solutions and best practices for advertising on the platform
  • End to End Campaign Ownership
    • Lead end to end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partners
    • Act as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations when necessary
    • Collaborate with Ad Ops, Product to ensure effective campaign delivery and resolve any technical hurdles
  • Insights, Reporting & Upselling
    • Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
    • Strategically identify and pitch upsell opportunities to clients to contribute to account growth
  • Leadership & Cross Functional Collaboration
    • Mentor and train other team members
    • Proactively seek and represent client needs and asks to cross-functional stakeholders
    • Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
    • Proactively identify areas of improvement and drive the execution of solutions

Required Qualifications:

  • 4-7 years of experience in advertising sales and account management
  • Deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs
  • Strong understanding of customer marketing funnel and traditional marketing ecosystem
  • Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Proficient at upselling with a proven track record of growing client spend
  • Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
  • Tenacious and entrepreneurial approach to working through product, process, and client challenges
  • Experience cultivating strong relationships with external partners
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced and unstructured work environment
  • High attention to detail
  • Proficiency in Excel preferred
  • BA / BS degree or equivalent work experience

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-ES1 #LI-onsite

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and will also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is:
$105,040$147,040 USD

Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.