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Sr. Community Operations Specialist, India

Reddit

Reddit

Operations
Singapore · Remote
Posted on Thursday, June 13, 2024
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 73+ million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the Product organization, the International Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world.

As the Senior Community Operations Specialist, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Indian market, proficient in English, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in India.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global Redditors excites you, then you’ve found the right place!

Responsibilities:

  • Gain a deep understanding of the market and specialized knowledge to identify user and moderator pain points, competitors, and market opportunities.
  • Cultivate, recruit, educate, and grow a local community of moderators (i.e., the volunteers who are developing, maintaining, and crafting the culture of local communities) and implement a conversion funnel to onboard external creators and local users to turn them into active moderators.
  • Be a public face with our local volunteer moderators to build trust and drive engagement in local communities, mediating conflicts and helping drive solutions.
  • Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
  • Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
  • Be obsessive about achieving aggressive goals and outcomes.
  • Run reports, build dashboards, analyze data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of your market pod.
  • Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD teams.

What We Can Expect From You:

  • 5-7 years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact
  • Deep knowledge and understanding of Indian culture, including current events, politics, customs, traditions, language, topics of interest, taboos, etc.
  • Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it. This includes awareness of internet culture specific to India, as well as a deep appreciation for the diverse cultural facets shaping contemporary Indian society.
  • Succinct and persuasive communicator: collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
  • Results-obsessed: outstanding execution and high attention to detail
  • Data-driven and analytical mindset to assess process performance and financial viability (excel modeling skills necessary, SQL knowledge helpful)
  • Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvement
  • Proficiency in English and resident of Singapore

Bonus Points:

  • Moderation experience on reddit or another similar platform (eg. discord, or internet forums)
  • Proficient in SQL

Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.