Customer Support Specialist (Insurance)
Rippling
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
- Leverage chat, email functionality and video conferencing to help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Disability Insurance, and Commuter Benefits.
- Reviews and resolves issues by utilizing plan documents and general insurance knowledge
- Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
Bachelor's degree or equivalent work experience
Ability to work 9:30PM-6:00AM IST
A minimum of 2 years of work experience in a customer/client-facing role
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Written and verbal communication skills
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
About the team
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.