Program Manager, Talent Enablement
We’re looking for an analytical Program Manager to enable our Revenue teams on our Talent suite of products. You will directly impact and improve our buyer journey across all sales segments. You’ll identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content to our teams. You’ll identify opportunity areas for new training approaches, certifications, processes, and assets for the Revenue teams. You’ll be responsible for developing the program, process, and assets, often in partnership with cross-functional partners in Marketing, Product, and Revenue leadership. After you deploy programs to Revenue teams, you’ll develop systems to measure business impact and iterate as necessary. This is an opportunity to meaningfully play a role in driving Rippling’s growth by developing and testing strategies for all segments of our sales team to improve their respective close rates and average contract values. Additionally, you’ll be responsible for the creation and facilitation of new hire onboarding and ongoing training.
You’ll love this role if you’re passionate about HR products (specifically performance and talent management, learning management, and applicant tracking), getting into the details, deeply understanding why an enablement program is or isn’t resonating, using data to motivate your peers, and making a significant impact on revenue.
Document processes and create resource material for reps to easily self-serve information
Develop and deliver training - both self-paced and live session - to build rep proficiency in your product areas
Be the in-house expert on which messages resonate best with certain buyer personas or phases of the customer journey
Facilitate the application, practice, and coaching of various enablement topics such as new product releases and product everboarding
Partner with Revenue managers and sales enablement colleagues to improve the overall effectiveness of our Revenue teams and create enablement programs for cross-functional audiences to better sell these products
Partner with Marketing to develop internal and externally facing assets that our sales team uses to win customers – from competitive battle cards to initial demo decks to collateral to email templates
Own the new hire, ongoing, and needs-based enablement programs for all Talent sellers and product materials for all Revenue onboarding
Report on concurrent tasks, timelines, and deliverables, ensuring all milestones are met
Use a variety of interactive teaching methods to conduct and administer remote and live training to our teams
Own communication plans as appropriate for each project and provide regular status updates to stakeholders and intended audiences
Analyze pre-project data and conduct retrospective analysis to identify key success factors and recommend actionable process improvements
3+ years of project management and/or enablement experience collaborating with multiple stakeholders; SaaS role preferred.
Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
A bias for action and process orientation to build a process to gather the data you need or corral teams in the right direction
A collaborative approach with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes. You’re a team player who thinks big, is hands-on, organized, and solves problems.
Strong rep empathy – you know how to identify why messages are or aren’t resonating with a buyer and have some intuition about alternate messages to test
Analytical abilities to dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity