The Instructional Developer role on Rippling’s Customer Education team provides a unique opportunity to use your instructional design and multimedia development skills to build customer-facing content to help drive product adoption and self-service customer onboarding initiatives.
With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively train our growing customer base with on-demand digital training. As an Instructional Developer, you’ll use your passion and creativity to create learning experiences that help our customers realize the full potential of using Rippling for their business.
You have a proven track record of creating visually appealing and engaging content that increases learner engagement and drives product adoption
You’re a self-motivated individual who thrives in a fast-paced environment
You’re a strong written communicator adept at knowing your audience and how to satisfy their learning objectives
You have a strong technical aptitude and are a quick learner of new technologies and concepts
Design and build learning content that will be served in our customer-facing LMS
Use a variety of different software tools to create content in multiple formats such training videos, interactive SCORM modules, animated GIFs, infographics, simulations, hands-on labs, etc.
Experiment with new approaches to learning that drive learner engagement and product adoption
Deliver a results-driven learner experience with learning that is highly engaging and effective at making our customers confident and skilled at using our products
Develop storyboards, training scripts, and eLearning content that can be easily localized and/or adapted for multiple audiences and personas
Bachelor’s degree or equivalent experience with a concentration in instructional design, educational technology, or a related field
A minimum of 3 years of experience working as an Instructional Designer/Developer or in a related job role, preferably for a B2B SaaS company
Proven track record of creating high-quality and innovative instructional materials and learning solutions using proven instructional design methodology and current industry trends
Proven experience delivering courses using industry tools such as Articulate 360 (Rise and Storyline), Adobe Creative Cloud, Camtasia, and DAP platforms
Experience building lessons tailored to specific learning outcomes and writing effective assessments to test student competencies
Experience effectively collaborating with stakeholders to understand and deliver eLearning modules that drive tool adoption and customer retention
Experience in writing effective copy, instructional text, training scripts, as well as creating storyboards and learning assessments