Implementation Manager, IT



San Francisco, CA, USA
Posted on Wednesday, January 17, 2024
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role

This is an exciting opportunity to be a foundational member of Rippling’s IT Implementation team!

As an Implementation Manager, IT you will partner with our largest customers (US and Global). You will be working with our customers’ IT departments to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions. You will manage an evolving book of business and be the internal go-to for all things related to Rippling’s IT solution.

The IT implementation team at Rippling is growing, along with our focus on our IT solutions. This role offers a unique opportunity to not only work with our largest customers but also work cross-functionally to improve our product, adoption, and customer experience for IT.

What you will do

  • Become an expert on Rippling’s IT offering- You’ll be a go-to resource for our clients within 30 days and an IT subject matter expert for your Rippling colleagues within 60 days.

  • Be a trusted implementation partner to our clients:

    • You’ll need to understand the client’s current technology requirements as it relates to Rippling.

    • You’ll need to guide the customer to install and adopt Rippling’s IT solutions

    • You’ll need to train the customer on Rippling IT products

    • You’ll work closely with Implementation and the rest of the Customer Experience organization to ensure the client is set up for success.

  • Partner with our Solutions Consulting, Implementation, and Product teams to evolve our process and product

  • Develop and document IT implementation processes and best practices.

What you will need

  • A passion and curiosity for all things related to IT

  • 4+ years of experience managing an IT set-up at a company, helping customers implement IT products, or selling IT solutions. This role requires a strong understanding of the below:

    • MDM, Identity Management solutions, or other IT-related solutions. Familiarity with other IT products such as Google, Azure, and Okta.

  • Strong project management and organizational skills: high attention to detail with excellent time management skills.

  • Ability to manage client relationships: strong communication and presentation skills

  • Self-starter with a bias towards action, energized by a fast-paced environment and excited to build

Additional information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.