Customer Support Specialist, Payroll (German)
Rippling
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Customer Support Specialist, Payroll (German)" Initialized Capital.About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
Responsible for supporting our Rippling customers and resolving issues related to our products.
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
De-escalate and resolve issues by leveraging platform and industry expertise.
Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.
Become a product expert - you'll be a go-to resource for both customers and coworkers.
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
What you will need
- Required: Experience working in German payroll
Required: Proficient in English and German; written and verbal communication skills
Ability to work GMT schedule (9 AM GMT - 6 PM GMT)
3+ years of work experience in a customer/client-facing role
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
Additional information
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Customer Support Specialist, Payroll (German)" Initialized Capital.