Global Payroll Operations Specialist - China/Japan
Rippling
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
We're looking for an experienced payroll specialist to join Rippling’s Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products. As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise.
This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects across Philippines/Japan, relationships with our external partners, and drive our expansion into new customer segments and geographies. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software. This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.
What you will do
- Execute timely filings and payments for all customers within Philippines/Japan
- Drive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalf
- Work closely with Global Payroll Engineering and Product teams to ensure that:
- Natively built payroll software supports key payroll and tax compliance requirements
- Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
- Internal tooling requirements are properly prioritized and implemented
What you will need
- Experience running payroll in Philippines/Japan required; either direct payroll processing experience or through a vendor is acceptable
- Strong knowledge of China/Philippines/Japan payroll taxation and compliance
- Minimum of 3+ years in global payroll tax and minimum of 3+ years in client-facing role
- Ability to manage and solve a queue of customer support tickets
- Experience in tax notice resolution, tax filings, agency communication, and compliance requirements
- Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
- Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
- Ability to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST)
- Required: Proficient in English; written and verbal communication skills
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