UX Copywriter
Sendwave
About Zepz
Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus to reduce the cost of remittances and increase safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.
Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,400 people globally. Zepz is a remote-first employer, with team members located across six continents.
Our vision is to create a world that celebrates migrants’ impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.
Our Commitments:
- We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
- We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
- We have a bias to action - We get to first outcomes quickly, iterate and learn.
- We strive to be better - We may make mistakes, but always learn from them.
- We are inclusive - to better reflect and serve our users.
About the role
Reporting to the Copy Lead (currently on maternity), you’ll work with Product Managers and Product Designers to create excellent copy and content for our apps and website. You’ll be expected to champion our tone of voice and ensure our style guide and UX best practices are always adhered to.
You’ll be responsible for our UX copy across different products and platforms, collaborating with various stakeholders across the business, such as brand, copywriting, research, product, legal, risk and compliance. Working alongside other content journey teams (Creative Copy, Product Design, Content Management, and Localisation), you’ll be responsible for the UX content journey, collaborating with your peers to create an engaging, effective and on-brand international copy that will help hundreds of thousands of people support their families and friends.
Please note that this is a remote-first, full-time role, operating Monday to Friday, from 9 am until 6 pm.
As a UX Copywriter, you will:
- Create UX copy for our products and services, writing content for our apps and online channels, including emails, articles, FAQs and web descriptions
- Communicate with various stakeholders across the business, managing their expectations and accommodating their feedback
- Offer a perspective on the UX writing strategy throughout the product development and design process, incorporating research, data, marketing and Customer Care inputs
- Be accountable for UX copy across web and mobile platforms, its best-in-class quality and efficiency
- Maintain copy consistency across platforms, topics, and touchpoints, while striving for its continuous improvement
- Champion our brand guidelines and tone of voice, as well as UX and accessibility best practices
What we’re looking for from you
- 3-5 years’ professional UX writing and editing experience for the web and mobile, as well as comms, landing pages, articles, and product descriptions in a similar role (e.g. UX writer / content designer, content strategist, information architect, or similar)
- Contributions to product and design strategy to help set up frameworks and brainstorm potential solutions, considering all the parts of the user journey
- Resourcefulness, flexibility and effectiveness in prioritising your work
- Proven ability to be a self-starter and work independently in a fast-paced environment
- Keen understanding of the creative process, as writing creative copy for marketing and social channels is a plus
What we offer you:
Please note that the benefits below will apply to Full-time roles.
We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:
Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance!
Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
Retirement: We offer pension schemes to help you plan for and secure your future.
Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected..
Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire.
Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.
In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?
Our team of over 1400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. While Zepz supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
At Zepz we record interviews using Metaview (https://metaview.ai). It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you’d like to opt out of the use of Metaview - this will not affect the outcome of your interview.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.