Security Operations Manager



South Africa
Posted on Saturday, June 1, 2024

About Zepz

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents.

Our vision is to create a world that celebrates migrants’ impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.


Our Commitments:

  1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
  2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
  3. We have a bias to action - We get to first outcomes quickly, iterate and learn.
  4. We strive to be better - We may make mistakes, but always learn from them.
  5. We are inclusive - to better reflect and serve our users.

About the role:

We are seeking a highly skilled and motivated Security Operations Team Lead to join our dynamic security team. As a Security Operations Team Lead, you will play a pivotal role in enhancing our security posture by leading a team of talented security engineers, driving automation initiatives to optimize processes, and providing expert technical guidance during security incidents.

What you will own:

  • Automation Champion:
    • Identify opportunities to automate repetitive tasks within security run books, leveraging tools and technologies to reduce manual effort and improve efficiency.
    • Design, implement, and maintain automated security workflows, ensuring scalability and reliability.
    • Collaborate with security engineers to integrate automation into existing processes and systems.
  • Technical Incident Leadership:
    • Lead technical security incident response efforts, coordinating resources and guiding the team towards swift and effective resolution.
    • Act as a technical escalation point for complex security issues, providing expert analysis and troubleshooting guidance.
    • Develop and maintain incident response playbooks, ensuring they are up-to-date and aligned with industry best practices.
  • Team Leadership & Development:
    • Set clear objectives and key results (OKRs) for the security operations team, ensuring alignment with broader organizational goals.
    • Monitor team performance, provide regular feedback, and conduct one-on-one meetings to support individual development and growth.
    • Foster a collaborative and inclusive team culture, encouraging innovation and continuous improvement.
    • Identify training and development needs for team members and facilitate opportunities for skill enhancement.
  • Operational Excellence:
    • Monitor security tools and technologies, ensuring optimal performance and identifying areas for improvement.
    • Analyze security logs and alerts to detect potential threats and vulnerabilities.
    • Collaborate with other security teams to implement and maintain effective security controls.
    • Stay abreast of emerging security threats and trends, adapting security practices accordingly.

What you bring to the table:

  • Education: Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
  • Experience:
    • 5+ years of experience in security operations or a related field.
    • Proven track record of leading technical security incident response efforts.
    • Strong experience in automation tools and technologies (e.g., SOAR, Python, PowerShell).
    • Experience in managing and developing a team of security professionals.
  • Skills:
    • Excellent problem-solving and analytical skills.
    • Strong communication and interpersonal skills.
    • Ability to work effectively under pressure in a fast-paced environment.
    • In-depth knowledge of security principles and practices.
    • Proficiency in common security tools and technologies (e.g., SIEM, IDS/IPS, EDR).

Certifications: Industry certifications such as CISSP, CISM, or SANS GIAC are a plus.

On-call: This role is part of an on-call rota

What we offer you:

Please note that the benefits below will apply to Full-time roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:

  • Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance!

  • Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.

  • Retirement: We offer pension schemes to help you plan for and secure your future.

  • Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.

  • Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire. Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.

In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!

Why choose Zepz?

  • Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.

  • We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

  • We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

  • At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.