Onboarding Specialist
Streak
Onboarding Specialist
FULL TIME|
Remote (North America)
About Streak
Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over the initial customer experience and see your/user feedback implemented quickly.
Streak has a strong book of small and medium size business users. We help setup CRM and business systems for teams without dedicated IT support. Often our users are migrating off of a spreadsheet or pen and paper and to a full CRM for the first time. We help new users implement Streak, as well as offer ongoing best practice help, via screenshare and email.
About the role
You will focus on the SMB vertical, owning new implementations for all small to medium sized accounts. This role is focused on implementation and best practice help rather than ongoing relationship management. Most of your video calls with new customers will result in the user having their question or need addressed in that one time interaction. As the go to person for a significant segment of our user base, you can expect up to 5 thirty minute screenshares per day.
Your strengths
- Motivated → You’re eager to jump into a full day of calls, excited by the chance to assist users in becoming familiar with Streak. You enjoy the rhythm of working through a series of similar tasks, knowing your efforts will make a difference for users.
- Naturally curious → you excel at asking good questions to learn how different businesses work and what problems Streak needs to solve for our users
- Love to meet new people → you’ll be the face of Streak for most of our new teams.
- A way with words → you know how to break down complicated software questions and explain them verbally or in writing
- Like working face to face (screenshare) → you are energized by spending most of the day working live with other humans via video calls.
- Process-oriented → you’ll be working with many similar users at a similar time in their user journey. When you find a process that works, you think about how to make it more efficient.
How we work
When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.
When you feel ready, you’ll be given responsibility over onboarding of larger and larger accounts with more and more complex needs. Our team works with individual autonomy and minimal hand holding. You’ll be working on problems that are still at least partially unsolved and require novel approaches. Our team meets twice a week to share learnings and talk through where we are currently stuck.
More about Streak
Streak frees small and medium sized business users from switching between their email, where all their work actually gets done, and the tools they are forced to use to manage that work (like Salesforce). We recognize that sales, hiring, partnerships, fundraising all happens in your inbox - so we’re building a meta layer on top of email that lets your team push these processes forward.
Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we're not under the gun to raise a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term.
Join us
We hope this outline and Andrew's Loom gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading and watching, we’d love to hear from you. Our interview process is a little non-standard, but we think it gives a good sense of what working at Streak is like.
Namely: we skip the phone screen in lieu of a Loom video introduction and also offer a paid project. The first step is to hit Apply above!
Excellent benefits
More than just matching tech giants, we care about benefits that our team actually love
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Success hiring process
Apply
hear back within 2 days
Read this job description and watch the Loom from Andrew. Apply with standard information + a Loom intro video of your own. We personally look over every applicant and respond to everyone no matter what.
Intro call
hear back within 24 hours
30 minute call for us to get to know each other and make sure there’s high level alignment for what we’re both looking for.
Take home exercise
hear back within 3 days
A short (2 hour) take home exercise so we can get a sense for how you work and handle problems you might encounter on the job.
Virtual onsite with the team
2-3 hours virtually "onsite " with the team members you'll be working with frequently. We'll make sure it's a great fit for everyone involved.
Final chat with team + offer!
We'll cover any final questions about how we work, your offer and our benefits.
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