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Director, Client Success, Americas

Talos

Talos

Customer Service
New York, NY, USA
Posted on Thursday, May 23, 2024

Talos: Institutional Fabric for Digital Asset Markets

Founded in 2018, Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem.

We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.

We’re Hiring: Client Success Director, Americas

As a Client Success Director, you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Client Success strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.

Responsibilities and Duties

  • Continuously optimize and implement our Client Success strategy combining qualitative and quantitative approaches

  • Support gaps between complex technical solutions and customer needs

  • Work closely with external trading desks, heads of products, FinOps/CryptoOps, BizDev, and Sales to ensure product alignment and client expectations are met

  • Maintain revenue forecast with objectives of cross-selling and up-selling

  • Manage and own post-contract journey of existing and new Talos clients, from onboarding to integration to becoming an active user of the platform

  • Work closely with Talos’s Sales, Product, and Engineering to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions

  • Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long term value of contracts

  • Monitor and improve overall health of our client base

Qualifications

  • 8+ years experience in account management or related field

  • Traditional capital markets experience and an understanding of digital assets required

  • Experience with electronic trading solutions preferred

  • Experience working with clients to solve technological trading challenges

  • An energetic, creative, and autonomous self-starter

  • Excellent verbal and written communication skills

In New York City, the annual base compensation range is $185,000 - $255,000. This position is eligible for discretionary bonus.

Get In Touch!

Sounds compelling? We’d love to hear from you. Contact us directly. Read our privacy policy here.

Also, check out other open positions listed on our website.

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.

© Talos Trading

careers@talos.com